|  | Windows Updates failed due to earlier error,hr=80004002 | | |
| | | Valerie |  |
|  Posted: Fri Jul 11, 2008 9:31 pm Post subject: Windows Updates failed due to earlier error,hr=80004002 |  |
| |  | |
2 weeks ago I reformatted my Dell Inspiron Laptop - had to update to Service
Pack 3 and now when I try to install the latest Windows Updates (auto or
manually) they fail. The only message is that my computer is not allowing the
updates to install. Don't know if the following info might help:
2008-07-11 16:25:24:890 3772 ee4 Misc =========== Logging initialized
(build: 7.0.6000.381, tz: -0700) ===========
2008-07-11 16:25:24:890 3772 ee4 Misc = Process: C:\Program Files\Internet
Explorer\iexplore.exe
2008-07-11 16:25:24:890 3772 ee4 Misc = Module:
C:\WINDOWS\system32\wuweb.dll
2008-07-11 16:25:24:890 3772 ee4 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab:
2008-07-11 16:25:24:900 3772 ee4 Misc Microsoft signed: Yes
2008-07-11 16:25:25:201 3772 ee4 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab:
2008-07-11 16:25:25:221 3772 ee4 Misc Microsoft signed: Yes
2008-07-11 16:25:25:241 3772 ee4 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WebSetup\wuident.cab:
2008-07-11 16:25:25:261 3772 ee4 Misc Microsoft signed: Yes
2008-07-11 16:25:25:942 3772 ee4 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WebSetup\wuident.cab:
2008-07-11 16:25:25:962 3772 ee4 Misc Microsoft signed: Yes
2008-07-11 16:25:26:653 3772 ee4 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WebSetup\wsus3setup.cab:
2008-07-11 16:25:26:673 3772 ee4 Misc Microsoft signed: Yes
2008-07-11 16:25:26:693 3772 ee4 Setup *********** Setup: Checking whether
self-update is required ***********
2008-07-11 16:25:26:693 3772 ee4 Setup * Inf file:
C:\WINDOWS\SoftwareDistribution\WebSetup\wsus3setup.inf
2008-07-11 16:25:26:703 3772 ee4 Setup Update NOT required for
C:\WINDOWS\system32\cdm.dll: target version = 7.0.6000.381, required version
= 7.0.6000.381
2008-07-11 16:25:26:703 3772 ee4 Setup Update NOT required for
C:\WINDOWS\system32\wuapi.dll: target version = 7.0.6000.381, required
version = 7.0.6000.381
2008-07-11 16:25:26:703 3772 ee4 Setup Update NOT required for
C:\WINDOWS\system32\wuapi.dll.mui: target version = 7.0.6000.381, required
version = 7.0.6000.381
2008-07-11 16:25:26:703 3772 ee4 Setup Update NOT required for
C:\WINDOWS\system32\wuauclt.exe: target version = 7.0.6000.381, required
version = 7.0.6000.381
2008-07-11 16:25:26:703 3772 ee4 Setup Update NOT required for
C:\WINDOWS\system32\wuaucpl.cpl: target version = 7.0.6000.381, required
version = 7.0.6000.381
2008-07-11 16:25:26:703 3772 ee4 Setup Update NOT required for
C:\WINDOWS\system32\wuaucpl.cpl.mui: target version = 7.0.6000.381, required
version = 7.0.6000.381
2008-07-11 16:25:26:713 3772 ee4 Setup Update NOT required for
C:\WINDOWS\system32\wuaueng.dll: target version = 7.0.6000.381, required
version = 7.0.6000.381
2008-07-11 16:25:26:713 3772 ee4 Setup Update NOT required for
C:\WINDOWS\system32\wuaueng.dll.mui: target version = 7.0.6000.381, required
version = 7.0.6000.381
2008-07-11 16:25:26:713 3772 ee4 Setup Update NOT required for
C:\WINDOWS\system32\wucltui.dll: target version = 7.0.6000.381, required
version = 7.0.6000.381
2008-07-11 16:25:26:713 3772 ee4 Setup Update NOT required for
C:\WINDOWS\system32\wucltui.dll.mui: target version = 7.0.6000.381, required
version = 7.0.6000.381
2008-07-11 16:25:26:713 3772 ee4 Setup Update NOT required for
C:\WINDOWS\system32\wups.dll: target version = 7.0.6000.381, required version
= 7.0.6000.381
2008-07-11 16:25:26:713 3772 ee4 Setup Update NOT required for
C:\WINDOWS\system32\wups2.dll: target version = 7.0.6000.381, required
version = 7.0.6000.381
2008-07-11 16:25:26:713 3772 ee4 Setup * IsUpdateRequired = No
2008-07-11 16:25:31:730 3772 ee4 COMAPI -------------
2008-07-11 16:25:31:730 3772 ee4 COMAPI -- START -- COMAPI: Search
[ClientId = WindowsUpdate]
2008-07-11 16:25:31:730 3772 ee4 COMAPI ---------
2008-07-11 16:25:31:740 3772 ee4 COMAPI <<-- SUBMITTED -- COMAPI: Search
[ClientId = WindowsUpdate]
2008-07-11 16:25:31:760 1168 980 Agent *************
2008-07-11 16:25:31:760 1168 980 Agent ** START ** Agent: Finding updates
[CallerId = WindowsUpdate]
2008-07-11 16:25:31:760 1168 980 Agent *********
2008-07-11 16:25:31:760 1168 980 Agent * Online = Yes; Ignore download
priority = No
2008-07-11 16:25:31:770 1168 980 Agent * Criteria = "IsInstalled=0 and
IsHidden=1"
2008-07-11 16:25:31:770 1168 980 Agent * ServiceID =
{9482F4B4-E343-43B6-B170-9A65BC822C77}
2008-07-11 16:25:33:403 1168 980 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab:
2008-07-11 16:25:33:413 1168 980 Misc Microsoft signed: Yes
2008-07-11 16:25:33:673 1168 980 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab:
2008-07-11 16:25:33:693 1168 980 Misc Microsoft signed: Yes
2008-07-11 16:25:33:713 1168 980 PT +++++++++++ PT: Synchronizing server
updates +++++++++++
2008-07-11 16:25:33:713 1168 980 PT + ServiceId =
{9482F4B4-E343-43B6-B170-9A65BC822C77}, Server URL =
LINK
2008-07-11 16:25:39:471 1168 980 Driver DriverUtil marking
{E5536B22-A5F7-47AF-82BA-9DE96CBB2357}.100 e_detectionStateInstallable
2008-07-11 16:25:39:471 1168 980 Driver Calculated driver attributes as
0x00000001
2008-07-11 16:25:39:572 1168 980 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab:
2008-07-11 16:25:39:582 1168 980 Misc Microsoft signed: Yes
2008-07-11 16:25:39:662 1168 980 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab:
2008-07-11 16:25:39:682 1168 980 Misc Microsoft signed: Yes
2008-07-11 16:25:39:702 1168 980 PT +++++++++++ PT: Synchronizing extended
update info +++++++++++
2008-07-11 16:25:39:702 1168 980 PT + ServiceId =
{9482F4B4-E343-43B6-B170-9A65BC822C77}, Server URL =
LINK
2008-07-11 16:25:40:152 1168 980 Agent * Found 0 updates and 12 categories
in search; evaluated appl. rules of 216 out of 355 deployed entities
2008-07-11 16:25:40:162 1168 980 Agent *********
2008-07-11 16:25:40:162 1168 980 Agent ** END ** Agent: Finding updates
[CallerId = WindowsUpdate]
2008-07-11 16:25:40:162 1168 980 Agent *************
2008-07-11 16:25:40:172 3772 ed8 COMAPI >>-- RESUMED -- COMAPI: Search
[ClientId = WindowsUpdate]
2008-07-11 16:25:40:172 3772 ed8 COMAPI - Updates found = 0
2008-07-11 16:25:40:172 3772 ed8 COMAPI ---------
2008-07-11 16:25:40:172 3772 ed8 COMAPI -- END -- COMAPI: Search
[ClientId = WindowsUpdate]
2008-07-11 16:25:40:172 3772 ed8 COMAPI -------------
2008-07-11 16:25:40:182 3772 ee4 COMAPI -------------
2008-07-11 16:25:40:182 3772 ee4 COMAPI -- START -- COMAPI: Search
[ClientId = WindowsUpdate]
2008-07-11 16:25:40:182 3772 ee4 COMAPI ---------
2008-07-11 16:25:40:182 1168 980 Agent *************
2008-07-11 16:25:40:182 1168 980 Agent ** START ** Agent: Finding updates
[CallerId = WindowsUpdate]
2008-07-11 16:25:40:182 1168 980 Agent *********
2008-07-11 16:25:40:182 1168 980 Agent * Online = No; Ignore download
priority = No
2008-07-11 16:25:40:182 1168 980 Agent * Criteria = "IsInstalled = 0 and
IsHidden = 0"
2008-07-11 16:25:40:182 1168 980 Agent * ServiceID =
{9482F4B4-E343-43B6-B170-9A65BC822C77}
2008-07-11 16:25:40:182 3772 ee4 COMAPI <<-- SUBMITTED -- COMAPI: Search
[ClientId = WindowsUpdate]
2008-07-11 16:25:41:214 1168 980 Driver DriverUtil marking
{E5536B22-A5F7-47AF-82BA-9DE96CBB2357}.100 e_detectionStateInstallable
2008-07-11 16:25:41:214 1168 980 Driver Calculated driver attributes as
0x00000001
2008-07-11 16:25:41:234 1168 980 Agent * Added update
{B4B9471C-1A5E-4D9C-94EF-84B00592946A}.100 to search result
2008-07-11 16:25:41:234 1168 980 Agent * Added update
{46A0B6F7-B283-45F8-9CCB-C8E3B4EC332C}.100 to search result
2008-07-11 16:25:41:234 1168 980 Agent * Added update
{E5536B22-A5F7-47AF-82BA-9DE96CBB2357}.100 to search result
2008-07-11 16:25:41:234 1168 980 Agent * Added update
{50DB9656-93F2-4FAA-9EC4-14D8603A060D}.109 to search result
2008-07-11 16:25:41:234 1168 980 Agent * Added update
{89CE6A30-0A66-4BA3-8150-FFDC70C02366}.103 to search result
2008-07-11 16:25:41:234 1168 980 Agent * Added update
{2BE6143C-5547-4FEE-AFC6-37CD3D2D585D}.101 to search result
2008-07-11 16:25:41:234 1168 980 Agent * Added update
{428D44B8-FE17-4D6B-B0B6-C845EDF30E85}.100 to search result
2008-07-11 16:25:41:234 1168 980 Agent * Added update
{D5EADB3B-4FD7-4087-8B9D-4ACB2B41210E}.108 to search result
2008-07-11 16:25:41:234 1168 980 Agent * Added update
{44F3BFC5-1C64-41E2-839D-A91407634BAB}.101 to search result
2008-07-11 16:25:41:234 1168 980 Agent * Found 9 updates and 12 categories
in search; evaluated appl. rules of 216 out of 355 deployed entities
2008-07-11 16:25:41:234 1168 980 Agent *********
2008-07-11 16:25:41:234 1168 980 Agent ** END ** Agent: Finding updates
[CallerId = WindowsUpdate]
2008-07-11 16:25:41:234 1168 980 Agent *************
2008-07-11 16:25:41:244 3772 ed8 COMAPI >>-- RESUMED -- COMAPI: Search
[ClientId = WindowsUpdate]
2008-07-11 16:25:41:254 3772 ed8 COMAPI - Updates found = 9
2008-07-11 16:25:41:254 3772 ed8 COMAPI ---------
2008-07-11 16:25:41:254 3772 ed8 COMAPI -- END -- COMAPI: Search
[ClientId = WindowsUpdate]
2008-07-11 16:25:41:254 3772 ed8 COMAPI -------------
2008-07-11 16:25:45:160 1168 980 Report REPORT EVENT:
{37FDF6A6-902D-437A-8FC0-A8E2800FF383} 2008-07-11
16:25:40:162-0700 1 147 101 {00000000-0000-0000-0000-000000000000} 0 0 WindowsUpdate Success Software
Synchronization Windows Update Client successfully detected 0 updates.
2008-07-11 16:25:49:085 3772 ee4 COMAPI -------------
2008-07-11 16:25:49:085 3772 ee4 COMAPI -- START -- COMAPI: Install
[ClientId = WindowsUpdate]
2008-07-11 16:25:49:085 3772 ee4 COMAPI ---------
2008-07-11 16:25:49:085 3772 ee4 COMAPI - Allow source prompts: Yes;
Forced: No; Force quiet: No
2008-07-11 16:25:49:085 3772 ee4 COMAPI - Updates in request: 3
2008-07-11 16:25:49:095 3772 ee4 COMAPI - ServiceID =
{9482F4B4-E343-43B6-B170-9A65BC822C77}
2008-07-11 16:25:49:105 1168 df0 Agent *************
2008-07-11 16:25:49:105 1168 df0 Agent ** START ** Agent: Installing
updates [CallerId = WindowsUpdate]
2008-07-11 16:25:49:105 1168 df0 Agent *********
2008-07-11 16:25:49:105 1168 df0 Agent * Updates to install = 3
2008-07-11 16:25:49:105 3772 ee4 COMAPI - Updates to install = 3
2008-07-11 16:25:49:105 3772 ee4 COMAPI <<-- SUBMITTED -- COMAPI: Install
[ClientId = WindowsUpdate]
2008-07-11 16:25:49:135 1168 df0 Agent * Title = Windows Malicious
Software Removal Tool - July 2008 (KB890830)
2008-07-11 16:25:49:135 1168 df0 Agent * UpdateId =
{428D44B8-FE17-4D6B-B0B6-C845EDF30E85}.100
2008-07-11 16:25:49:135 1168 df0 Agent * Bundles 2 updates:
2008-07-11 16:25:49:135 1168 df0 Agent *
{4FCD414B-2BEE-47AB-A20D-DC177BE75F2B}.100
2008-07-11 16:25:49:135 1168 df0 Agent *
{8046C13D-836C-4805-A1BC-A4654357F0F6}.100
2008-07-11 16:25:49:135 1168 df0 Agent * Title = Security Update for
Windows XP (KB951748)
2008-07-11 16:25:49:135 1168 df0 Agent * UpdateId =
{D5EADB3B-4FD7-4087-8B9D-4ACB2B41210E}.108
2008-07-11 16:25:49:135 1168 df0 Agent * Bundles 1 updates:
2008-07-11 16:25:49:135 1168 df0 Agent *
{7F435586-D50F-439A-BDCA-2F16A4924CBE}.100
2008-07-11 16:25:49:135 1168 df0 Agent * Title = Update for Windows XP
(KB951978)
2008-07-11 16:25:49:135 1168 df0 Agent * UpdateId =
{44F3BFC5-1C64-41E2-839D-A91407634BAB}.101
2008-07-11 16:25:49:135 1168 df0 Agent * Bundles 1 updates:
2008-07-11 16:25:49:135 1168 df0 Agent *
{E3E55B65-F747-405D-A436-6A06BF5D993C}.101
2008-07-11 16:25:54:633 1168 df0 Handler Attempting to create remote handler
process as DLINSP8600\Valerie in session 0
2008-07-11 16:25:55:044 3388 7a8 Misc =========== Logging initialized
(build: 7.0.6000.381, tz: -0700) ===========
2008-07-11 16:25:55:044 3388 7a8 Misc = Process:
C:\WINDOWS\system32\wuauclt.exe
2008-07-11 16:25:55:044 3388 7a8 AUClnt FATAL: Error: 0x80004002. wuauclt
handler: failed to spawn COM server
2008-07-11 16:25:55:154 1168 df0 Handler FATAL: 0x80004002: ERROR: Remote
update handler container process created (PID: 3388), but exited before
signaling event
2008-07-11 16:25:55:154 1168 df0 Agent * WARNING: Exit code = 0x80004002
2008-07-11 16:25:55:154 1168 df0 Agent *********
2008-07-11 16:25:55:154 1168 df0 Agent ** END ** Agent: Installing
updates [CallerId = WindowsUpdate]
2008-07-11 16:25:55:154 1168 df0 Agent *************
2008-07-11 16:25:55:154 1168 df0 Agent WARNING: WU client failed installing
updates with error 0x80004002
2008-07-11 16:25:55:164 3772 b94 COMAPI >>-- RESUMED -- COMAPI: Install
[ClientId = WindowsUpdate]
2008-07-11 16:25:55:164 3772 b94 COMAPI - Install call failed
2008-07-11 16:25:55:164 3772 b94 COMAPI - Reboot required = No
2008-07-11 16:25:55:164 3772 b94 COMAPI - WARNING: Exit code = 0x80240FFF;
Call error code = 0x80004002
2008-07-11 16:25:55:164 3772 b94 COMAPI ---------
2008-07-11 16:25:55:164 3772 b94 COMAPI -- END -- COMAPI: Install
[ClientId = WindowsUpdate]
2008-07-11 16:25:55:164 3772 b94 COMAPI -------------
2008-07-11 16:25:55:925 3772 ee4 COMAPI WARNING: Operation failed due to
earlier error, hr=80004002 |
| |
| | | Engel | |
| | Posted: Fri Jul 11, 2008 9:50 pm Post subject: RE: Windows Updates failed due to earlier error,hr=80004002 | |
| | | |
Hello Valerie,
Ignore the title and symptoms listed in the ªrticle
LINK
Good luck
-=-
"Valerie" wrote:
| Quote: | 2 weeks ago I reformatted my Dell Inspiron Laptop - had to update to Service
Pack 3 and now when I try to install the latest Windows Updates (auto or
manually) they fail. The only message is that my computer is not allowing the
updates to install. Don't know if the following info might help:
2008-07-11 16:25:24:890 3772 ee4 Misc =========== Logging initialized
(build: 7.0.6000.381, tz: -0700) ===========
2008-07-11 16:25:24:890 3772 ee4 Misc = Process: C:\Program Files\Internet
Explorer\iexplore.exe
2008-07-11 16:25:24:890 3772 ee4 Misc = Module:
C:\WINDOWS\system32\wuweb.dll
2008-07-11 16:25:24:890 3772 ee4 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab:
2008-07-11 16:25:24:900 3772 ee4 Misc Microsoft signed: Yes
2008-07-11 16:25:25:201 3772 ee4 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab:
2008-07-11 16:25:25:221 3772 ee4 Misc Microsoft signed: Yes
2008-07-11 16:25:25:241 3772 ee4 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WebSetup\wuident.cab:
2008-07-11 16:25:25:261 3772 ee4 Misc Microsoft signed: Yes
2008-07-11 16:25:25:942 3772 ee4 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WebSetup\wuident.cab:
2008-07-11 16:25:25:962 3772 ee4 Misc Microsoft signed: Yes
2008-07-11 16:25:26:653 3772 ee4 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WebSetup\wsus3setup.cab:
2008-07-11 16:25:26:673 3772 ee4 Misc Microsoft signed: Yes
2008-07-11 16:25:26:693 3772 ee4 Setup *********** Setup: Checking whether
self-update is required ***********
2008-07-11 16:25:26:693 3772 ee4 Setup * Inf file:
C:\WINDOWS\SoftwareDistribution\WebSetup\wsus3setup.inf
2008-07-11 16:25:26:703 3772 ee4 Setup Update NOT required for
C:\WINDOWS\system32\cdm.dll: target version = 7.0.6000.381, required version
= 7.0.6000.381
2008-07-11 16:25:26:703 3772 ee4 Setup Update NOT required for
C:\WINDOWS\system32\wuapi.dll: target version = 7.0.6000.381, required
version = 7.0.6000.381
2008-07-11 16:25:26:703 3772 ee4 Setup Update NOT required for
C:\WINDOWS\system32\wuapi.dll.mui: target version = 7.0.6000.381, required
version = 7.0.6000.381
2008-07-11 16:25:26:703 3772 ee4 Setup Update NOT required for
C:\WINDOWS\system32\wuauclt.exe: target version = 7.0.6000.381, required
version = 7.0.6000.381
2008-07-11 16:25:26:703 3772 ee4 Setup Update NOT required for
C:\WINDOWS\system32\wuaucpl.cpl: target version = 7.0.6000.381, required
version = 7.0.6000.381
2008-07-11 16:25:26:703 3772 ee4 Setup Update NOT required for
C:\WINDOWS\system32\wuaucpl.cpl.mui: target version = 7.0.6000.381, required
version = 7.0.6000.381
2008-07-11 16:25:26:713 3772 ee4 Setup Update NOT required for
C:\WINDOWS\system32\wuaueng.dll: target version = 7.0.6000.381, required
version = 7.0.6000.381
2008-07-11 16:25:26:713 3772 ee4 Setup Update NOT required for
C:\WINDOWS\system32\wuaueng.dll.mui: target version = 7.0.6000.381, required
version = 7.0.6000.381
2008-07-11 16:25:26:713 3772 ee4 Setup Update NOT required for
C:\WINDOWS\system32\wucltui.dll: target version = 7.0.6000.381, required
version = 7.0.6000.381
2008-07-11 16:25:26:713 3772 ee4 Setup Update NOT required for
C:\WINDOWS\system32\wucltui.dll.mui: target version = 7.0.6000.381, required
version = 7.0.6000.381
2008-07-11 16:25:26:713 3772 ee4 Setup Update NOT required for
C:\WINDOWS\system32\wups.dll: target version = 7.0.6000.381, required version
= 7.0.6000.381
2008-07-11 16:25:26:713 3772 ee4 Setup Update NOT required for
C:\WINDOWS\system32\wups2.dll: target version = 7.0.6000.381, required
version = 7.0.6000.381
2008-07-11 16:25:26:713 3772 ee4 Setup * IsUpdateRequired = No
2008-07-11 16:25:31:730 3772 ee4 COMAPI -------------
2008-07-11 16:25:31:730 3772 ee4 COMAPI -- START -- COMAPI: Search
[ClientId = WindowsUpdate]
2008-07-11 16:25:31:730 3772 ee4 COMAPI ---------
2008-07-11 16:25:31:740 3772 ee4 COMAPI <<-- SUBMITTED -- COMAPI: Search
[ClientId = WindowsUpdate]
2008-07-11 16:25:31:760 1168 980 Agent *************
2008-07-11 16:25:31:760 1168 980 Agent ** START ** Agent: Finding updates
[CallerId = WindowsUpdate]
2008-07-11 16:25:31:760 1168 980 Agent *********
2008-07-11 16:25:31:760 1168 980 Agent * Online = Yes; Ignore download
priority = No
2008-07-11 16:25:31:770 1168 980 Agent * Criteria = "IsInstalled=0 and
IsHidden=1"
2008-07-11 16:25:31:770 1168 980 Agent * ServiceID =
{9482F4B4-E343-43B6-B170-9A65BC822C77}
2008-07-11 16:25:33:403 1168 980 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab:
2008-07-11 16:25:33:413 1168 980 Misc Microsoft signed: Yes
2008-07-11 16:25:33:673 1168 980 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab:
2008-07-11 16:25:33:693 1168 980 Misc Microsoft signed: Yes
2008-07-11 16:25:33:713 1168 980 PT +++++++++++ PT: Synchronizing server
updates +++++++++++
2008-07-11 16:25:33:713 1168 980 PT + ServiceId =
{9482F4B4-E343-43B6-B170-9A65BC822C77}, Server URL =
LINK
2008-07-11 16:25:39:471 1168 980 Driver DriverUtil marking
{E5536B22-A5F7-47AF-82BA-9DE96CBB2357}.100 e_detectionStateInstallable
2008-07-11 16:25:39:471 1168 980 Driver Calculated driver attributes as
0x00000001
2008-07-11 16:25:39:572 1168 980 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab:
2008-07-11 16:25:39:582 1168 980 Misc Microsoft signed: Yes
2008-07-11 16:25:39:662 1168 980 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab:
2008-07-11 16:25:39:682 1168 980 Misc Microsoft signed: Yes
2008-07-11 16:25:39:702 1168 980 PT +++++++++++ PT: Synchronizing extended
update info +++++++++++
2008-07-11 16:25:39:702 1168 980 PT + ServiceId =
{9482F4B4-E343-43B6-B170-9A65BC822C77}, Server URL =
LINK
2008-07-11 16:25:40:152 1168 980 Agent * Found 0 updates and 12 categories
in search; evaluated appl. rules of 216 out of 355 deployed entities
2008-07-11 16:25:40:162 1168 980 Agent *********
2008-07-11 16:25:40:162 1168 980 Agent ** END ** Agent: Finding updates
[CallerId = WindowsUpdate]
2008-07-11 16:25:40:162 1168 980 Agent *************
2008-07-11 16:25:40:172 3772 ed8 COMAPI >>-- RESUMED -- COMAPI: Search
[ClientId = WindowsUpdate]
2008-07-11 16:25:40:172 3772 ed8 COMAPI - Updates found = 0
2008-07-11 16:25:40:172 3772 ed8 COMAPI ---------
2008-07-11 16:25:40:172 3772 ed8 COMAPI -- END -- COMAPI: Search
[ClientId = WindowsUpdate]
2008-07-11 16:25:40:172 3772 ed8 COMAPI -------------
2008-07-11 16:25:40:182 3772 ee4 COMAPI -------------
2008-07-11 16:25:40:182 3772 ee4 COMAPI -- START -- COMAPI: Search
[ClientId = WindowsUpdate]
2008-07-11 16:25:40:182 3772 ee4 COMAPI ---------
2008-07-11 16:25:40:182 1168 980 Agent *************
2008-07-11 16:25:40:182 1168 980 Agent ** START ** Agent: Finding updates
[CallerId = WindowsUpdate]
2008-07-11 16:25:40:182 1168 980 Agent *********
2008-07-11 16:25:40:182 1168 980 Agent * Online = No; Ignore download
priority = No
2008-07-11 16:25:40:182 1168 980 Agent * Criteria = "IsInstalled = 0 and
IsHidden = 0"
2008-07-11 16:25:40:182 1168 980 Agent * ServiceID =
{9482F4B4-E343-43B6-B170-9A65BC822C77}
2008-07-11 16:25:40:182 3772 ee4 COMAPI <<-- SUBMITTED -- COMAPI: Search
[ClientId = WindowsUpdate]
2008-07-11 16:25:41:214 1168 980 Driver DriverUtil marking
{E5536B22-A5F7-47AF-82BA-9DE96CBB2357}.100 e_detectionStateInstallable
2008-07-11 16:25:41:214 1168 980 Driver Calculated driver attributes as
0x00000001
2008-07-11 16:25:41:234 1168 980 Agent * Added update
{B4B9471C-1A5E-4D9C-94EF-84B00592946A}.100 to search result
2008-07-11 16:25:41:234 1168 980 Agent * Added update
{46A0B6F7-B283-45F8-9CCB-C8E3B4EC332C}.100 to search result
2008-07-11 16:25:41:234 1168 980 Agent * Added update
{E5536B22-A5F7-47AF-82BA-9DE96CBB2357}.100 to search result
2008-07-11 16:25:41:234 1168 980 Agent * Added update
{50DB9656-93F2-4FAA-9EC4-14D8603A060D}.109 to search result
2008-07-11 16:25:41:234 1168 980 Agent * Added update
{89CE6A30-0A66-4BA3-8150-FFDC70C02366}.103 to search result
2008-07-11 16:25:41:234 1168 980 Agent * Added update
{2BE6143C-5547-4FEE-AFC6-37CD3D2D585D}.101 to search result
2008-07-11 16:25:41:234 1168 980 Agent * Added update
{428D44B8-FE17-4D6B-B0B6-C845EDF30E85}.100 to search result
2008-07-11 16:25:41:234 1168 980 Agent * Added update
{D5EADB3B-4FD7-4087-8B9D-4ACB2B41210E}.108 to search result
2008-07-11 16:25:41:234 1168 980 Agent * Added update
{44F3BFC5-1C64-41E2-839D-A91407634BAB}.101 to search result
2008-07-11 16:25:41:234 1168 980 Agent * Found 9 updates and 12 categories
in search; evaluated appl. rules of 216 out of 355 deployed entities
2008-07-11 16:25:41:234 1168 980 Agent *********
2008-07-11 16:25:41:234 1168 980 Agent ** END ** Agent: Finding updates
[CallerId = WindowsUpdate]
2008-07-11 16:25:41:234 1168 980 Agent *************
2008-07-11 16:25:41:244 3772 ed8 COMAPI >>-- RESUMED -- COMAPI: Search
[ClientId = WindowsUpdate]
2008-07-11 16:25:41:254 3772 ed8 COMAPI - Updates found = 9
2008-07-11 16:25:41:254 3772 ed8 COMAPI ---------
2008-07-11 16:25:41:254 3772 ed8 COMAPI -- END -- COMAPI: Search
[ClientId = WindowsUpdate]
2008-07-11 16:25:41:254 3772 ed8 COMAPI -------------
2008-07-11 16:25:45:160 1168 980 Report REPORT EVENT:
{37FDF6A6-902D-437A-8FC0-A8E2800FF383} 2008-07-11
16:25:40:162-0700 1 147 101 {00000000-0000-0000-0000-000000000000} 0 0 WindowsUpdate Success Software
Synchronization Windows Update Client successfully detected 0 updates.
2008-07-11 16:25:49:085 3772 ee4 COMAPI -------------
2008-07-11 16:25:49:085 3772 ee4 COMAPI -- START -- COMAPI: Install
[ClientId = WindowsUpdate]
2008-07-11 16:25:49:085 3772 ee4 COMAPI ---------
2008-07-11 16:25:49:085 3772 ee4 COMAPI - Allow source prompts: Yes;
Forced: No; Force quiet: No
2008-07-11 16:25:49:085 3772 ee4 COMAPI - Updates in request: 3
2008-07-11 16:25:49:095 3772 ee4 COMAPI - ServiceID =
{9482F4B4-E343-43B6-B170-9A65BC822C77}
2008-07-11 16:25:49:105 1168 df0 Agent *************
2008-07-11 16:25:49:105 1168 df0 Agent ** START ** Agent: Installing
updates [CallerId = WindowsUpdate]
2008-07-11 16:25:49:105 1168 df0 Agent *********
2008-07-11 16:25:49:105 1168 df0 Agent * Updates to install = 3
2008-07-11 16:25:49:105 3772 ee4 COMAPI - Updates to install = 3
2008-07-11 16:25:49:105 3772 ee4 COMAPI <<-- SUBMITTED -- COMAPI: Install
[ClientId = WindowsUpdate]
2008-07-11 16:25:49:135 1168 df0 Agent * Title = Windows Malicious
Software Removal Tool - July 2008 (KB890830)
2008-07-11 16:25:49:135 1168 df0 Agent * UpdateId =
{428D44B8-FE17-4D6B-B0B6-C845EDF30E85}.100
2008-07-11 16:25:49:135 1168 df0 Agent * Bundles 2 updates:
2008-07-11 16:25:49:135 1168 df0 Agent *
{4FCD414B-2BEE-47AB-A20D-DC177BE75F2B}.100
2008-07-11 16:25:49:135 1168 df0 Agent *
{8046C13D-836C-4805-A1BC-A4654357F0F6}.100
2008-07-11 16:25:49:135 1168 df0 Agent * Title = Security Update for
Windows XP (KB951748)
2008-07-11 16:25:49:135 1168 df0 Agent * UpdateId =
{D5EADB3B-4FD7-4087-8B9D-4ACB2B41210E}.108
2008-07-11 16:25:49:135 1168 df0 Agent * Bundles 1 updates:
2008-07-11 16:25:49:135 1168 df0 Agent *
{7F435586-D50F-439A-BDCA-2F16A4924CBE}.100
2008-07-11 16:25:49:135 1168 df0 Agent * Title = Update for Windows XP
(KB951978)
2008-07-11 16:25:49:135 1168 df0 Agent * UpdateId =
{44F3BFC5-1C64-41E2-839D-A91407634BAB}.101
2008-07-11 16:25:49:135 1168 df0 Agent * Bundles 1 updates:
2008-07-11 16:25:49:135 1168 df0 Agent *
{E3E55B65-F747-405D-A436-6A06BF5D993C}.101
2008-07-11 16:25:54:633 1168 df0 Handler Attempting to create remote handler
process as DLINSP8600\Valerie in session 0
2008-07-11 16:25:55:044 3388 7a8 Misc =========== Logging initialized
(build: 7.0.6000.381, tz: -0700) ===========
2008-07-11 16:25:55:044 3388 7a8 Misc = Process:
C:\WINDOWS\system32\wuauclt.exe
2008-07-11 16:25:55:044 3388 7a8 AUClnt FATAL: Error: 0x80004002. wuauclt
handler: failed to spawn COM server
2008-07-11 16:25:55:154 1168 df0 Handler FATAL: 0x80004002: ERROR: Remote
update handler container process created (PID: 3388), but exited before
signaling event
2008-07-11 16:25:55:154 1168 df0 Agent * WARNING: Exit code = 0x80004002
2008-07-11 16:25:55:154 1168 df0 Agent *********
2008-07-11 16:25:55:154 1168 df0 Agent ** END ** Agent: Installing
updates [CallerId = WindowsUpdate]
2008-07-11 16:25:55:154 1168 df0 Agent *************
2008-07-11 16:25:55:154 1168 df0 Agent WARNING: WU client failed installing
updates with error 0x80004002
2008-07-11 16:25:55:164 3772 b94 COMAPI >>-- RESUMED -- COMAPI: Install
[ClientId = WindowsUpdate]
2008-07-11 16:25:55:164 3772 b94 COMAPI - Install call failed
2008-07-11 16:25:55:164 3772 b94 COMAPI - Reboot required = No
2008-07-11 16:25:55:164 3772 b94 COMAPI - WARNING: Exit code = 0x80240FFF;
Call error code = 0x80004002
2008-07-11 16:25:55:164 3772 b94 COMAPI ---------
2008-07-11 16:25:55:164 3772 b94 COMAPI -- END -- COMAPI: Install
[ClientId = WindowsUpdate]
2008-07-11 16:25:55:164 3772 b94 COMAPI -------------
2008-07-11 16:25:55:925 3772 ee4 COMAPI WARNING: Operation failed due to
earlier error, hr=80004002
|
|
| |
| | | PA Bear [MS MVP] | |
| | Posted: Sat Jul 12, 2008 6:30 pm Post subject: Re: Windows Updates failed due to earlier error,hr=80004002 | |
| | | |
Free unlimited installation and compatibility support is available for
Windows XP, but only for Service Pack 3 (SP3), until 14 Apr-09. Chat and
e-mail support is available only in the United States and Canada.
• US:
LINK
• CA:
LINK
• UK:
LINK
• AU:
LINK
• Other: LINK | select
Windows XP | select Windows XP Service Pack 3
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin LINK
DTS-L LINK
Valerie wrote:
| Quote: | Thanks for the info Engel - I tried both methods and neither worked!
Everything was fine until I had to download Service Pack 3 after
reformatting my 4 year-old laptop! Still trying to figure this out with my
very limited knowledge! Did find out that the latest version of Spyware
Doctor was NOT compatible with SP3, but figured that out immediately!
Valerie
Hello Valerie,
Ignore the title and symptoms listed in the ªrticle
LINK
Good luck
-=-
"Valerie" wrote:
2 weeks ago I reformatted my Dell Inspiron Laptop - had to update to
Service
Pack 3 and now when I try to install the latest Windows Updates (auto or
manually) they fail. The only message is that my computer is not
allowing
the
updates to install. Don't know if the following info might help:
2008-07-11 16:25:24:890 3772 ee4 Misc =========== Logging initialized
(build: 7.0.6000.381, tz: -0700) ===========
2008-07-11 16:25:24:890 3772 ee4 Misc = Process: C:\Program
Files\Internet
Explorer\iexplore.exe
2008-07-11 16:25:24:890 3772 ee4 Misc = Module:
C:\WINDOWS\system32\wuweb.dll
2008-07-11 16:25:24:890 3772 ee4 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab:
2008-07-11 16:25:24:900 3772 ee4 Misc Microsoft signed: Yes
2008-07-11 16:25:25:201 3772 ee4 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab:
2008-07-11 16:25:25:221 3772 ee4 Misc Microsoft signed: Yes
2008-07-11 16:25:25:241 3772 ee4 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WebSetup\wuident.cab:
2008-07-11 16:25:25:261 3772 ee4 Misc Microsoft signed: Yes
2008-07-11 16:25:25:942 3772 ee4 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WebSetup\wuident.cab:
2008-07-11 16:25:25:962 3772 ee4 Misc Microsoft signed: Yes
2008-07-11 16:25:26:653 3772 ee4 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WebSetup\wsus3setup.cab:
2008-07-11 16:25:26:673 3772 ee4 Misc Microsoft signed: Yes
2008-07-11 16:25:26:693 3772 ee4 Setup *********** Setup: Checking
whether
self-update is required ***********
2008-07-11 16:25:26:693 3772 ee4 Setup * Inf file:
C:\WINDOWS\SoftwareDistribution\WebSetup\wsus3setup.inf
2008-07-11 16:25:26:703 3772 ee4 Setup Update NOT required for
C:\WINDOWS\system32\cdm.dll: target version = 7.0.6000.381, required
version = 7.0.6000.381
2008-07-11 16:25:26:703 3772 ee4 Setup Update NOT required for
C:\WINDOWS\system32\wuapi.dll: target version = 7.0.6000.381, required
version = 7.0.6000.381
2008-07-11 16:25:26:703 3772 ee4 Setup Update NOT required for
C:\WINDOWS\system32\wuapi.dll.mui: target version = 7.0.6000.381,
required
version = 7.0.6000.381
2008-07-11 16:25:26:703 3772 ee4 Setup Update NOT required for
C:\WINDOWS\system32\wuauclt.exe: target version = 7.0.6000.381, required
version = 7.0.6000.381
2008-07-11 16:25:26:703 3772 ee4 Setup Update NOT required for
C:\WINDOWS\system32\wuaucpl.cpl: target version = 7.0.6000.381, required
version = 7.0.6000.381
2008-07-11 16:25:26:703 3772 ee4 Setup Update NOT required for
C:\WINDOWS\system32\wuaucpl.cpl.mui: target version = 7.0.6000.381,
required
version = 7.0.6000.381
2008-07-11 16:25:26:713 3772 ee4 Setup Update NOT required for
C:\WINDOWS\system32\wuaueng.dll: target version = 7.0.6000.381, required
version = 7.0.6000.381
2008-07-11 16:25:26:713 3772 ee4 Setup Update NOT required for
C:\WINDOWS\system32\wuaueng.dll.mui: target version = 7.0.6000.381,
required
version = 7.0.6000.381
2008-07-11 16:25:26:713 3772 ee4 Setup Update NOT required for
C:\WINDOWS\system32\wucltui.dll: target version = 7.0.6000.381, required
version = 7.0.6000.381
2008-07-11 16:25:26:713 3772 ee4 Setup Update NOT required for
C:\WINDOWS\system32\wucltui.dll.mui: target version = 7.0.6000.381,
required
version = 7.0.6000.381
2008-07-11 16:25:26:713 3772 ee4 Setup Update NOT required for
C:\WINDOWS\system32\wups.dll: target version = 7.0.6000.381, required
version = 7.0.6000.381
2008-07-11 16:25:26:713 3772 ee4 Setup Update NOT required for
C:\WINDOWS\system32\wups2.dll: target version = 7.0.6000.381, required
version = 7.0.6000.381
2008-07-11 16:25:26:713 3772 ee4 Setup * IsUpdateRequired = No
2008-07-11 16:25:31:730 3772 ee4 COMAPI -------------
2008-07-11 16:25:31:730 3772 ee4 COMAPI -- START -- COMAPI: Search
[ClientId = WindowsUpdate]
2008-07-11 16:25:31:730 3772 ee4 COMAPI ---------
2008-07-11 16:25:31:740 3772 ee4 COMAPI <<-- SUBMITTED -- COMAPI: Search
[ClientId = WindowsUpdate]
2008-07-11 16:25:31:760 1168 980 Agent *************
2008-07-11 16:25:31:760 1168 980 Agent ** START ** Agent: Finding
updates
[CallerId = WindowsUpdate]
2008-07-11 16:25:31:760 1168 980 Agent *********
2008-07-11 16:25:31:760 1168 980 Agent * Online = Yes; Ignore download
priority = No
2008-07-11 16:25:31:770 1168 980 Agent * Criteria = "IsInstalled=0 and
IsHidden=1"
2008-07-11 16:25:31:770 1168 980 Agent * ServiceID =
{9482F4B4-E343-43B6-B170-9A65BC822C77}
2008-07-11 16:25:33:403 1168 980 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab:
2008-07-11 16:25:33:413 1168 980 Misc Microsoft signed: Yes
2008-07-11 16:25:33:673 1168 980 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab:
2008-07-11 16:25:33:693 1168 980 Misc Microsoft signed: Yes
2008-07-11 16:25:33:713 1168 980 PT +++++++++++ PT: Synchronizing
server
updates +++++++++++
2008-07-11 16:25:33:713 1168 980 PT + ServiceId =
{9482F4B4-E343-43B6-B170-9A65BC822C77}, Server URL =
LINK
2008-07-11 16:25:39:471 1168 980 Driver DriverUtil marking
{E5536B22-A5F7-47AF-82BA-9DE96CBB2357}.100 e_detectionStateInstallable
2008-07-11 16:25:39:471 1168 980 Driver Calculated driver attributes as
0x00000001
2008-07-11 16:25:39:572 1168 980 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab:
2008-07-11 16:25:39:582 1168 980 Misc Microsoft signed: Yes
2008-07-11 16:25:39:662 1168 980 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab:
2008-07-11 16:25:39:682 1168 980 Misc Microsoft signed: Yes
2008-07-11 16:25:39:702 1168 980 PT +++++++++++ PT: Synchronizing
extended
update info +++++++++++
2008-07-11 16:25:39:702 1168 980 PT + ServiceId =
{9482F4B4-E343-43B6-B170-9A65BC822C77}, Server URL =
LINK
2008-07-11 16:25:40:152 1168 980 Agent * Found 0 updates and 12
categories
in search; evaluated appl. rules of 216 out of 355 deployed entities
2008-07-11 16:25:40:162 1168 980 Agent *********
2008-07-11 16:25:40:162 1168 980 Agent ** END ** Agent: Finding
updates
[CallerId = WindowsUpdate]
2008-07-11 16:25:40:162 1168 980 Agent *************
2008-07-11 16:25:40:172 3772 ed8 COMAPI >>-- RESUMED -- COMAPI: Search
[ClientId = WindowsUpdate]
2008-07-11 16:25:40:172 3772 ed8 COMAPI - Updates found = 0
2008-07-11 16:25:40:172 3772 ed8 COMAPI ---------
2008-07-11 16:25:40:172 3772 ed8 COMAPI -- END -- COMAPI: Search
[ClientId = WindowsUpdate]
2008-07-11 16:25:40:172 3772 ed8 COMAPI -------------
2008-07-11 16:25:40:182 3772 ee4 COMAPI -------------
2008-07-11 16:25:40:182 3772 ee4 COMAPI -- START -- COMAPI: Search
[ClientId = WindowsUpdate]
2008-07-11 16:25:40:182 3772 ee4 COMAPI ---------
2008-07-11 16:25:40:182 1168 980 Agent *************
2008-07-11 16:25:40:182 1168 980 Agent ** START ** Agent: Finding
updates
[CallerId = WindowsUpdate]
2008-07-11 16:25:40:182 1168 980 Agent *********
2008-07-11 16:25:40:182 1168 980 Agent * Online = No; Ignore download
priority = No
2008-07-11 16:25:40:182 1168 980 Agent * Criteria = "IsInstalled = 0
and
IsHidden = 0"
2008-07-11 16:25:40:182 1168 980 Agent * ServiceID =
{9482F4B4-E343-43B6-B170-9A65BC822C77}
2008-07-11 16:25:40:182 3772 ee4 COMAPI <<-- SUBMITTED -- COMAPI: Search
[ClientId = WindowsUpdate]
2008-07-11 16:25:41:214 1168 980 Driver DriverUtil marking
{E5536B22-A5F7-47AF-82BA-9DE96CBB2357}.100 e_detectionStateInstallable
2008-07-11 16:25:41:214 1168 980 Driver Calculated driver attributes as
0x00000001
2008-07-11 16:25:41:234 1168 980 Agent * Added update
{B4B9471C-1A5E-4D9C-94EF-84B00592946A}.100 to search result
2008-07-11 16:25:41:234 1168 980 Agent * Added update
{46A0B6F7-B283-45F8-9CCB-C8E3B4EC332C}.100 to search result
2008-07-11 16:25:41:234 1168 980 Agent * Added update
{E5536B22-A5F7-47AF-82BA-9DE96CBB2357}.100 to search result
2008-07-11 16:25:41:234 1168 980 Agent * Added update
{50DB9656-93F2-4FAA-9EC4-14D8603A060D}.109 to search result
2008-07-11 16:25:41:234 1168 980 Agent * Added update
{89CE6A30-0A66-4BA3-8150-FFDC70C02366}.103 to search result
2008-07-11 16:25:41:234 1168 980 Agent * Added update
{2BE6143C-5547-4FEE-AFC6-37CD3D2D585D}.101 to search result
2008-07-11 16:25:41:234 1168 980 Agent * Added update
{428D44B8-FE17-4D6B-B0B6-C845EDF30E85}.100 to search result
2008-07-11 16:25:41:234 1168 980 Agent * Added update
{D5EADB3B-4FD7-4087-8B9D-4ACB2B41210E}.108 to search result
2008-07-11 16:25:41:234 1168 980 Agent * Added update
{44F3BFC5-1C64-41E2-839D-A91407634BAB}.101 to search result
2008-07-11 16:25:41:234 1168 980 Agent * Found 9 updates and 12
categories
in search; evaluated appl. rules of 216 out of 355 deployed entities
2008-07-11 16:25:41:234 1168 980 Agent *********
2008-07-11 16:25:41:234 1168 980 Agent ** END ** Agent: Finding
updates
[CallerId = WindowsUpdate]
2008-07-11 16:25:41:234 1168 980 Agent *************
2008-07-11 16:25:41:244 3772 ed8 COMAPI >>-- RESUMED -- COMAPI: Search
[ClientId = WindowsUpdate]
2008-07-11 16:25:41:254 3772 ed8 COMAPI - Updates found = 9
2008-07-11 16:25:41:254 3772 ed8 COMAPI ---------
2008-07-11 16:25:41:254 3772 ed8 COMAPI -- END -- COMAPI: Search
[ClientId = WindowsUpdate]
2008-07-11 16:25:41:254 3772 ed8 COMAPI -------------
2008-07-11 16:25:45:160 1168 980 Report REPORT EVENT:
{37FDF6A6-902D-437A-8FC0-A8E2800FF383} 2008-07-11
16:25:40:162-0700 1 147 101 {00000000-0000-0000-0000-000000000000} 0 0
WindowsUpdate Success Software Synchronization Windows Update Client
successfully detected 0 updates. 2008-07-11 16:25:49:085 3772 ee4 COMAPI
------------- 2008-07-11 16:25:49:085 3772 ee4 COMAPI -- START --
COMAPI: Install [ClientId = WindowsUpdate]
2008-07-11 16:25:49:085 3772 ee4 COMAPI ---------
2008-07-11 16:25:49:085 3772 ee4 COMAPI - Allow source prompts: Yes;
Forced: No; Force quiet: No
2008-07-11 16:25:49:085 3772 ee4 COMAPI - Updates in request: 3
2008-07-11 16:25:49:095 3772 ee4 COMAPI - ServiceID =
{9482F4B4-E343-43B6-B170-9A65BC822C77}
2008-07-11 16:25:49:105 1168 df0 Agent *************
2008-07-11 16:25:49:105 1168 df0 Agent ** START ** Agent: Installing
updates [CallerId = WindowsUpdate]
2008-07-11 16:25:49:105 1168 df0 Agent *********
2008-07-11 16:25:49:105 1168 df0 Agent * Updates to install = 3
2008-07-11 16:25:49:105 3772 ee4 COMAPI - Updates to install = 3
2008-07-11 16:25:49:105 3772 ee4 COMAPI <<-- SUBMITTED -- COMAPI:
Install
[ClientId = WindowsUpdate]
2008-07-11 16:25:49:135 1168 df0 Agent * Title = Windows Malicious
Software Removal Tool - July 2008 (KB890830)
2008-07-11 16:25:49:135 1168 df0 Agent * UpdateId =
{428D44B8-FE17-4D6B-B0B6-C845EDF30E85}.100
2008-07-11 16:25:49:135 1168 df0 Agent * Bundles 2 updates:
2008-07-11 16:25:49:135 1168 df0 Agent *
{4FCD414B-2BEE-47AB-A20D-DC177BE75F2B}.100
2008-07-11 16:25:49:135 1168 df0 Agent *
{8046C13D-836C-4805-A1BC-A4654357F0F6}.100
2008-07-11 16:25:49:135 1168 df0 Agent * Title = Security Update for
Windows XP (KB951748)
2008-07-11 16:25:49:135 1168 df0 Agent * UpdateId =
{D5EADB3B-4FD7-4087-8B9D-4ACB2B41210E}.108
2008-07-11 16:25:49:135 1168 df0 Agent * Bundles 1 updates:
2008-07-11 16:25:49:135 1168 df0 Agent *
{7F435586-D50F-439A-BDCA-2F16A4924CBE}.100
2008-07-11 16:25:49:135 1168 df0 Agent * Title = Update for Windows
XP
(KB951978)
2008-07-11 16:25:49:135 1168 df0 Agent * UpdateId =
{44F3BFC5-1C64-41E2-839D-A91407634BAB}.101
2008-07-11 16:25:49:135 1168 df0 Agent * Bundles 1 updates:
2008-07-11 16:25:49:135 1168 df0 Agent *
{E3E55B65-F747-405D-A436-6A06BF5D993C}.101
2008-07-11 16:25:54:633 1168 df0 Handler Attempting to create remote
handler
process as DLINSP8600\Valerie in session 0
2008-07-11 16:25:55:044 3388 7a8 Misc =========== Logging initialized
(build: 7.0.6000.381, tz: -0700) ===========
2008-07-11 16:25:55:044 3388 7a8 Misc = Process:
C:\WINDOWS\system32\wuauclt.exe
2008-07-11 16:25:55:044 3388 7a8 AUClnt FATAL: Error: 0x80004002.
wuauclt
handler: failed to spawn COM server
2008-07-11 16:25:55:154 1168 df0 Handler FATAL: 0x80004002: ERROR:
Remote
update handler container process created (PID: 3388), but exited before
signaling event
2008-07-11 16:25:55:154 1168 df0 Agent * WARNING: Exit code =
0x80004002
2008-07-11 16:25:55:154 1168 df0 Agent *********
2008-07-11 16:25:55:154 1168 df0 Agent ** END ** Agent: Installing
updates [CallerId = WindowsUpdate]
2008-07-11 16:25:55:154 1168 df0 Agent *************
2008-07-11 16:25:55:154 1168 df0 Agent WARNING: WU client failed
installing
updates with error 0x80004002
2008-07-11 16:25:55:164 3772 b94 COMAPI >>-- RESUMED -- COMAPI:
Install
[ClientId = WindowsUpdate]
2008-07-11 16:25:55:164 3772 b94 COMAPI - Install call failed
2008-07-11 16:25:55:164 3772 b94 COMAPI - Reboot required = No
2008-07-11 16:25:55:164 3772 b94 COMAPI - WARNING: Exit code =
0x80240FFF;
Call error code = 0x80004002
2008-07-11 16:25:55:164 3772 b94 COMAPI ---------
2008-07-11 16:25:55:164 3772 b94 COMAPI -- END -- COMAPI: Install
[ClientId = WindowsUpdate]
2008-07-11 16:25:55:164 3772 b94 COMAPI -------------
2008-07-11 16:25:55:925 3772 ee4 COMAPI WARNING: Operation failed due to
earlier error, hr=80004002 |
|
| |
| | | Valerie | |
| | Posted: Sat Jul 12, 2008 9:38 pm Post subject: Re: Windows Updates failed due to earlier error,hr=80004002 | |
| | | |
Thanks SO much PA Bear for the links - that will be my next step!
Valerie
--
VB
"PA Bear [MS MVP]" wrote:
| Quote: | Free unlimited installation and compatibility support is available for
Windows XP, but only for Service Pack 3 (SP3), until 14 Apr-09. Chat and
e-mail support is available only in the United States and Canada.
• US:
LINK
• CA:
LINK
• UK:
LINK
• AU:
LINK
• Other: LINK | select
Windows XP | select Windows XP Service Pack 3
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin LINK
DTS-L LINK
Valerie wrote:
Thanks for the info Engel - I tried both methods and neither worked!
Everything was fine until I had to download Service Pack 3 after
reformatting my 4 year-old laptop! Still trying to figure this out with my
very limited knowledge! Did find out that the latest version of Spyware
Doctor was NOT compatible with SP3, but figured that out immediately!
Valerie
Hello Valerie,
Ignore the title and symptoms listed in the ªrticle
LINK
Good luck
-=-
"Valerie" wrote:
2 weeks ago I reformatted my Dell Inspiron Laptop - had to update to
Service
Pack 3 and now when I try to install the latest Windows Updates (auto or
manually) they fail. The only message is that my computer is not
allowing
the
updates to install. Don't know if the following info might help:
2008-07-11 16:25:24:890 3772 ee4 Misc =========== Logging initialized
(build: 7.0.6000.381, tz: -0700) ===========
2008-07-11 16:25:24:890 3772 ee4 Misc = Process: C:\Program
Files\Internet
Explorer\iexplore.exe
2008-07-11 16:25:24:890 3772 ee4 Misc = Module:
C:\WINDOWS\system32\wuweb.dll
2008-07-11 16:25:24:890 3772 ee4 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab:
2008-07-11 16:25:24:900 3772 ee4 Misc Microsoft signed: Yes
2008-07-11 16:25:25:201 3772 ee4 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab:
2008-07-11 16:25:25:221 3772 ee4 Misc Microsoft signed: Yes
2008-07-11 16:25:25:241 3772 ee4 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WebSetup\wuident.cab:
2008-07-11 16:25:25:261 3772 ee4 Misc Microsoft signed: Yes
2008-07-11 16:25:25:942 3772 ee4 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WebSetup\wuident.cab:
2008-07-11 16:25:25:962 3772 ee4 Misc Microsoft signed: Yes
2008-07-11 16:25:26:653 3772 ee4 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WebSetup\wsus3setup.cab:
2008-07-11 16:25:26:673 3772 ee4 Misc Microsoft signed: Yes
2008-07-11 16:25:26:693 3772 ee4 Setup *********** Setup: Checking
whether
self-update is required ***********
2008-07-11 16:25:26:693 3772 ee4 Setup * Inf file:
C:\WINDOWS\SoftwareDistribution\WebSetup\wsus3setup.inf
2008-07-11 16:25:26:703 3772 ee4 Setup Update NOT required for
C:\WINDOWS\system32\cdm.dll: target version = 7.0.6000.381, required
version = 7.0.6000.381
2008-07-11 16:25:26:703 3772 ee4 Setup Update NOT required for
C:\WINDOWS\system32\wuapi.dll: target version = 7.0.6000.381, required
version = 7.0.6000.381
2008-07-11 16:25:26:703 3772 ee4 Setup Update NOT required for
C:\WINDOWS\system32\wuapi.dll.mui: target version = 7.0.6000.381,
required
version = 7.0.6000.381
2008-07-11 16:25:26:703 3772 ee4 Setup Update NOT required for
C:\WINDOWS\system32\wuauclt.exe: target version = 7.0.6000.381, required
version = 7.0.6000.381
2008-07-11 16:25:26:703 3772 ee4 Setup Update NOT required for
C:\WINDOWS\system32\wuaucpl.cpl: target version = 7.0.6000.381, required
version = 7.0.6000.381
2008-07-11 16:25:26:703 3772 ee4 Setup Update NOT required for
C:\WINDOWS\system32\wuaucpl.cpl.mui: target version = 7.0.6000.381,
required
version = 7.0.6000.381
2008-07-11 16:25:26:713 3772 ee4 Setup Update NOT required for
C:\WINDOWS\system32\wuaueng.dll: target version = 7.0.6000.381, required
version = 7.0.6000.381
2008-07-11 16:25:26:713 3772 ee4 Setup Update NOT required for
C:\WINDOWS\system32\wuaueng.dll.mui: target version = 7.0.6000.381,
required
version = 7.0.6000.381
2008-07-11 16:25:26:713 3772 ee4 Setup Update NOT required for
C:\WINDOWS\system32\wucltui.dll: target version = 7.0.6000.381, required
version = 7.0.6000.381
2008-07-11 16:25:26:713 3772 ee4 Setup Update NOT required for
C:\WINDOWS\system32\wucltui.dll.mui: target version = 7.0.6000.381,
required
version = 7.0.6000.381
2008-07-11 16:25:26:713 3772 ee4 Setup Update NOT required for
C:\WINDOWS\system32\wups.dll: target version = 7.0.6000.381, required
version = 7.0.6000.381
2008-07-11 16:25:26:713 3772 ee4 Setup Update NOT required for
C:\WINDOWS\system32\wups2.dll: target version = 7.0.6000.381, required
version = 7.0.6000.381
2008-07-11 16:25:26:713 3772 ee4 Setup * IsUpdateRequired = No
2008-07-11 16:25:31:730 3772 ee4 COMAPI -------------
2008-07-11 16:25:31:730 3772 ee4 COMAPI -- START -- COMAPI: Search
[ClientId = WindowsUpdate]
2008-07-11 16:25:31:730 3772 ee4 COMAPI ---------
2008-07-11 16:25:31:740 3772 ee4 COMAPI <<-- SUBMITTED -- COMAPI: Search
[ClientId = WindowsUpdate]
2008-07-11 16:25:31:760 1168 980 Agent *************
2008-07-11 16:25:31:760 1168 980 Agent ** START ** Agent: Finding
updates
[CallerId = WindowsUpdate]
2008-07-11 16:25:31:760 1168 980 Agent *********
2008-07-11 16:25:31:760 1168 980 Agent * Online = Yes; Ignore download
priority = No
2008-07-11 16:25:31:770 1168 980 Agent * Criteria = "IsInstalled=0 and
IsHidden=1"
2008-07-11 16:25:31:770 1168 980 Agent * ServiceID =
{9482F4B4-E343-43B6-B170-9A65BC822C77}
2008-07-11 16:25:33:403 1168 980 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab:
2008-07-11 16:25:33:413 1168 980 Misc Microsoft signed: Yes
2008-07-11 16:25:33:673 1168 980 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab:
2008-07-11 16:25:33:693 1168 980 Misc Microsoft signed: Yes
2008-07-11 16:25:33:713 1168 980 PT +++++++++++ PT: Synchronizing
server
updates +++++++++++
2008-07-11 16:25:33:713 1168 980 PT + ServiceId =
{9482F4B4-E343-43B6-B170-9A65BC822C77}, Server URL =
LINK
2008-07-11 16:25:39:471 1168 980 Driver DriverUtil marking
{E5536B22-A5F7-47AF-82BA-9DE96CBB2357}.100 e_detectionStateInstallable
2008-07-11 16:25:39:471 1168 980 Driver Calculated driver attributes as
0x00000001
2008-07-11 16:25:39:572 1168 980 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab:
2008-07-11 16:25:39:582 1168 980 Misc Microsoft signed: Yes
2008-07-11 16:25:39:662 1168 980 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab:
2008-07-11 16:25:39:682 1168 980 Misc Microsoft signed: Yes
2008-07-11 16:25:39:702 1168 980 PT +++++++++++ PT: Synchronizing
extended
update info +++++++++++
2008-07-11 16:25:39:702 1168 980 PT + ServiceId =
{9482F4B4-E343-43B6-B170-9A65BC822C77}, Server URL =
LINK
2008-07-11 16:25:40:152 1168 980 Agent * Found 0 updates and 12
categories
in search; evaluated appl. rules of 216 out of 355 deployed entities
2008-07-11 16:25:40:162 1168 980 Agent *********
2008-07-11 16:25:40:162 1168 980 Agent ** END ** Agent: Finding
updates
[CallerId = WindowsUpdate]
2008-07-11 16:25:40:162 1168 980 Agent *************
2008-07-11 16:25:40:172 3772 ed8 COMAPI >>-- RESUMED -- COMAPI: Search
[ClientId = WindowsUpdate]
2008-07-11 16:25:40:172 3772 ed8 COMAPI - Updates found = 0
2008-07-11 16:25:40:172 3772 ed8 COMAPI ---------
2008-07-11 16:25:40:172 3772 ed8 COMAPI -- END -- COMAPI: Search
[ClientId = WindowsUpdate]
2008-07-11 16:25:40:172 3772 ed8 COMAPI -------------
2008-07-11 16:25:40:182 3772 ee4 COMAPI -------------
2008-07-11 16:25:40:182 3772 ee4 COMAPI -- START -- COMAPI: Search
[ClientId = WindowsUpdate]
2008-07-11 16:25:40:182 3772 ee4 COMAPI ---------
2008-07-11 16:25:40:182 1168 980 Agent *************
2008-07-11 16:25:40:182 1168 980 Agent ** START ** Agent: Finding
updates
[CallerId = WindowsUpdate]
2008-07-11 16:25:40:182 1168 980 Agent *********
2008-07-11 16:25:40:182 1168 980 Agent * Online = No; Ignore download
priority = No
2008-07-11 16:25:40:182 1168 980 Agent * Criteria = "IsInstalled = 0
and
IsHidden = 0"
2008-07-11 16:25:40:182 1168 980 Agent * ServiceID =
{9482F4B4-E343-43B6-B170-9A65BC822C77}
2008-07-11 16:25:40:182 3772 ee4 COMAPI <<-- SUBMITTED -- COMAPI: Search
[ClientId = WindowsUpdate]
2008-07-11 16:25:41:214 1168 980 Driver DriverUtil marking
{E5536B22-A5F7-47AF-82BA-9DE96CBB2357}.100 e_detectionStateInstallable
2008-07-11 16:25:41:214 1168 980 Driver Calculated driver attributes as
0x00000001
2008-07-11 16:25:41:234 1168 980 Agent * Added update
{B4B9471C-1A5E-4D9C-94EF-84B00592946A}.100 to search result
2008-07-11 16:25:41:234 1168 980 Agent * Added update
{46A0B6F7-B283-45F8-9CCB-C8E3B4EC332C}.100 to search result
2008-07-11 16:25:41:234 1168 980 Agent * Added update
{E5536B22-A5F7-47AF-82BA-9DE96CBB2357}.100 to search result
2008-07-11 16:25:41:234 1168 980 Agent * Added update
{50DB9656-93F2-4FAA-9EC4-14D8603A060D}.109 to search result
2008-07-11 16:25:41:234 1168 980 Agent * Added update
{89CE6A30-0A66-4BA3-8150-FFDC70C02366}.103 to search result
2008-07-11 16:25:41:234 1168 980 Agent * Added update
{2BE6143C-5547-4FEE-AFC6-37CD3D2D585D}.101 to search result
2008-07-11 16:25:41:234 1168 980 Agent * Added update
{428D44B8-FE17-4D6B-B0B6-C845EDF30E85}.100 to search result
2008-07-11 16:25:41:234 1168 980 Agent * Added update
{D5EADB3B-4FD7-4087-8B9D-4ACB2B41210E}.108 to search result
2008-07-11 16:25:41:234 1168 980 Agent * Added update
{44F3BFC5-1C64-41E2-839D-A91407634BAB}.101 to search result
2008-07-11 16:25:41:234 1168 980 Agent * Found 9 updates and 12
categories
in search; evaluated appl. rules of 216 out of 355 deployed entities
2008-07-11 16:25:41:234 1168 980 Agent *********
2008-07-11 16:25:41:234 1168 980 Agent ** END ** Agent: Finding
updates
[CallerId = WindowsUpdate]
2008-07-11 16:25:41:234 1168 980 Agent *************
2008-07-11 16:25:41:244 3772 ed8 COMAPI >>-- RESUMED -- COMAPI: Search
[ClientId = WindowsUpdate]
2008-07-11 16:25:41:254 3772 ed8 COMAPI - Updates found = 9
2008-07-11 16:25:41:254 3772 ed8 COMAPI ---------
2008-07-11 16:25:41:254 3772 ed8 COMAPI -- END -- COMAPI: Search
[ClientId = WindowsUpdate]
2008-07-11 16:25:41:254 3772 ed8 COMAPI -------------
2008-07-11 16:25:45:160 1168 980 Report REPORT EVENT:
{37FDF6A6-902D-437A-8FC0-A8E2800FF383} 2008-07-11
16:25:40:162-0700 1 147 101 {00000000-0000-0000-0000-000000000000} 0 0
WindowsUpdate Success Software Synchronization Windows Update Client
successfully detected 0 updates. 2008-07-11 16:25:49:085 3772 ee4 COMAPI
------------- 2008-07-11 16:25:49:085 3772 ee4 COMAPI -- START --
COMAPI: Install [ClientId = WindowsUpdate]
2008-07-11 16:25:49:085 3772 ee4 COMAPI ---------
2008-07-11 16:25:49:085 3772 ee4 COMAPI - Allow source prompts: Yes;
Forced: No; Force quiet: No
2008-07-11 16:25:49:085 3772 ee4 COMAPI - Updates in request: 3
2008-07-11 16:25:49:095 3772 ee4 COMAPI - ServiceID =
{9482F4B4-E343-43B6-B170-9A65BC822C77}
2008-07-11 16:25:49:105 1168 df0 Agent *************
2008-07-11 16:25:49:105 1168 df0 Agent ** START ** Agent: Installing
updates [CallerId = WindowsUpdate]
2008-07-11 16:25:49:105 1168 df0 Agent *********
2008-07-11 16:25:49:105 1168 df0 Agent * Updates to install = 3
2008-07-11 16:25:49:105 3772 ee4 COMAPI - Updates to install = 3
2008-07-11 16:25:49:105 3772 ee4 COMAPI <<-- SUBMITTED -- COMAPI:
Install
[ClientId = WindowsUpdate]
2008-07-11 16:25:49:135 1168 df0 Agent * Title = Windows Malicious
Software Removal Tool - July 2008 (KB890830)
2008-07-11 16:25:49:135 1168 df0 Agent * UpdateId =
{428D44B8-FE17-4D6B-B0B6-C845EDF30E85}.100
2008-07-11 16:25:49:135 1168 df0 Agent * Bundles 2 updates:
2008-07-11 16:25:49:135 1168 df0 Agent *
{4FCD414B-2BEE-47AB-A20D-DC177BE75F2B}.100
2008-07-11 16:25:49:135 1168 df0 Agent *
{8046C13D-836C-4805-A1BC-A4654357F0F6}.100
2008-07-11 16:25:49:135 1168 df0 Agent * Title = Security Update for
Windows XP (KB951748)
2008-07-11 16:25:49:135 1168 df0 Agent * UpdateId =
{D5EADB3B-4FD7-4087-8B9D-4ACB2B41210E}.108
2008-07-11 16:25:49:135 1168 df0 Agent * Bundles 1 updates:
2008-07-11 16:25:49:135 1168 df0 Agent *
{7F435586-D50F-439A-BDCA-2F16A4924CBE}.100
2008-07-11 16:25:49:135 1168 df0 Agent * Title = Update for Windows
XP
(KB951978)
2008-07-11 16:25:49:135 1168 df0 Agent * UpdateId =
{44F3BFC5-1C64-41E2-839D-A91407634BAB}.101
2008-07-11 16:25:49:135 1168 df0 Agent * Bundles 1 updates:
2008-07-11 16:25:49:135 1168 df0 Agent *
{E3E55B65-F747-405D-A436-6A06BF5D993C}.101
2008-07-11 16:25:54:633 1168 df0 Handler Attempting to create remote
handler
process as DLINSP8600\Valerie in session 0
2008-07-11 16:25:55:044 3388 7a8 Misc =========== Logging initialized
(build: 7.0.6000.381, tz: -0700) ===========
2008-07-11 16:25:55:044 3388 7a8 Misc = Process:
C:\WINDOWS\system32\wuauclt.exe
2008-07-11 16:25:55:044 3388 7a8 AUClnt FATAL: Error: 0x80004002.
wuauclt
handler: failed to spawn COM server
2008-07-11 16:25:55:154 1168 df0 Handler FATAL: 0x80004002: ERROR:
Remote
update handler container process created (PID: 3388), but exited before
signaling event
2008-07-11 16:25:55:154 1168 df0 Agent * WARNING: Exit code =
0x80004002
2008-07-11 16:25:55:154 1168 df0 Agent ********* |
|
| |
| | | Valerie | |
| | Posted: Tue Jul 15, 2008 2:06 am Post subject: Re: Windows Updates failed due to earlier error,hr=80004002 | |
THANKS PA Bear- Success! Microsoft Support sent me info and I followed the
steps which enabled my computer to install the updates! 
Valerie
--
VB
"Valerie" wrote:
| Quote: | Thanks SO much PA Bear for the links - that will be my next step!
Valerie
--
VB
"PA Bear [MS MVP]" wrote:
Free unlimited installation and compatibility support is available for
Windows XP, but only for Service Pack 3 (SP3), until 14 Apr-09. Chat and
e-mail support is available only in the United States and Canada.
• US:
LINK
• CA:
LINK
• UK:
LINK
• AU:
LINK
• Other: LINK | select
Windows XP | select Windows XP Service Pack 3
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin LINK
DTS-L LINK
|
|
| |
| | | Valerie | |
| | Posted: Tue Jul 15, 2008 3:45 pm Post subject: Re: Windows Updates failed due to earlier error,hr=80004002 | |
| | | |
Here you go - the Dial-a-fix program worked for me:
Thank you for contacting Microsoft Online Support Service.
From your description, I understand that we reformatted the computer and had
to update to Windows XP Service Pack 3 (SP3). We try to install the latest
Windows Updates, but the installation failed. The only message is that the
computer is not allowing the updates to install.
The issue may be caused by several factors, such as corrupted system DLL
files, a corrupted Windows Update temporary folder, or corrupted Windows
Update engine.
I recommend the following steps:
Step 1: Enter Safe Mode
====================
1. Restart the computer and keep pressing the F8 key until the Windows
Startup menu appears.
2. Choose Safe Mode, and press Enter.
After that, please continue to the next steps.
(Note: In Safe Mode, your system display and Desktop will look and perform
differently than in Normal Mode. This is only temporary. To return the system
back to Normal Mode, we can simply restart the computer.)
Step 2: Clear the WU temporary folder
====================
1. Click "Start" -> "Run", copy each command below and press "OK" after
input each one. (For your reference, I have enclosed a screenshot of the run
line command.)
cmd /c ren %systemroot%\SoftwareDistribution sdoldd
cmd /c ren %systemroot%\system32\CatRoot2 cr2old
cmd /c del /q /f %systemroot%\system32\CatRoot\*.*
cmd /c del /a:h /q /f %systemroot%\$hf_mig$\*.*
cmd /c del %systemroot%\WindowsUpdate.log
(You will receive a flash DOS like window after pressing "OK".)
2. Then, restart the system to normal mode.
Step 3: Repair Windows Update with Dial-a-fix
===================================
1. Download Dial-a-fix.exe from the link below:
LINK ;
Please Note: The third-party product discussed here is manufactured by a
company that is independent of Microsoft. We make no warranty, implied or
otherwise, regarding this product's performance or reliability.
2. Save the zip file to Desktop, right click on the zip file and choose
"Extract" to extract all contents to the Desktop.
3. Double click the "Dial-a-fix.exe" to launch the application.
4. Fix the checkbox of "Fix Windows Update" in "WU/WUAU" area, and then
click "Go" button.
5. Click “Log” (The icon displays as a document in the bottom of the window).
6. When the prompted window appears, Click "Save". Please save the file on
the Desktop.
(Note: It may take a while to repair Windows Update.)
Step 4: Run Windows update again and collect the latest WindowsUpdate.log
==========================================================
1. Go to Windows Update website from the link below:
LINK ;
If the installation still cannot go through, please collect the latest
WindowsUpdate log. Your understanding and cooperation are highly appreciated.
2. Click on Start, Run and copy the following command to the run line and
then click the "OK" button.
cmd /k "copy %windir%\WindowsUpdate.log "%userprofile%\desktop""
3. A file named "WindowsUpdate.log" will be saved on the Desktop, send the
file to me v-30elhu@mssupport.microsoft.com as an attachment.
--
VB
"PA Bear [MS MVP]" wrote:
| Quote: | You're welcome. Care to post the message MS send you in a reply here,
Valerie? Thanks for your feedback!
Valerie wrote:
THANKS PA Bear- Success! Microsoft Support sent me info and I followed
the
steps which enabled my computer to install the updates!
Valerie
Thanks SO much PA Bear for the links - that will be my next step!
Valerie
--
VB
"PA Bear [MS MVP]" wrote:
Free unlimited installation and compatibility support is available for
Windows XP, but only for Service Pack 3 (SP3), until 14 Apr-09. Chat and
e-mail support is available only in the United States and Canada.
• US:
LINK
• CA:
LINK
• UK:
LINK
• AU:
LINK
• Other: LINK |
select
Windows XP | select Windows XP Service Pack 3
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin LINK
DTS-L LINK
|
|
| |
| | | PA Bear [MS MVP] | |
| | Posted: Tue Jul 15, 2008 3:58 pm Post subject: Re: Windows Updates failed due to earlier error,hr=80004002 | |
| | | |
Thanks very much!
[I'm dumbfounded that MS Support is pointing users to Dial-a-Fix but have
pulled a similar & better utility (aureset) written by a MS tech "for
review".]
Valerie wrote:
| Quote: | Here you go - the Dial-a-fix program worked for me:
Thank you for contacting Microsoft Online Support Service.
From your description, I understand that we reformatted the computer and
had
to update to Windows XP Service Pack 3 (SP3). We try to install the latest
Windows Updates, but the installation failed. The only message is that the
computer is not allowing the updates to install.
The issue may be caused by several factors, such as corrupted system DLL
files, a corrupted Windows Update temporary folder, or corrupted Windows
Update engine.
I recommend the following steps:
Step 1: Enter Safe Mode
====================
1. Restart the computer and keep pressing the F8 key until the Windows
Startup menu appears.
2. Choose Safe Mode, and press Enter.
After that, please continue to the next steps.
(Note: In Safe Mode, your system display and Desktop will look and perform
differently than in Normal Mode. This is only temporary. To return the
system back to Normal Mode, we can simply restart the computer.)
Step 2: Clear the WU temporary folder
====================
1. Click "Start" -> "Run", copy each command below and press "OK" after
input each one. (For your reference, I have enclosed a screenshot of the
run
line command.)
cmd /c ren %systemroot%\SoftwareDistribution sdoldd
cmd /c ren %systemroot%\system32\CatRoot2 cr2old
cmd /c del /q /f %systemroot%\system32\CatRoot\*.*
cmd /c del /a:h /q /f %systemroot%\$hf_mig$\*.*
cmd /c del %systemroot%\WindowsUpdate.log
(You will receive a flash DOS like window after pressing "OK".)
2. Then, restart the system to normal mode.
Step 3: Repair Windows Update with Dial-a-fix
===================================
1. Download Dial-a-fix.exe from the link below:
LINK ;
Please Note: The third-party product discussed here is manufactured by a
company that is independent of Microsoft. We make no warranty, implied or
otherwise, regarding this product's performance or reliability.
2. Save the zip file to Desktop, right click on the zip file and choose
"Extract" to extract all contents to the Desktop.
3. Double click the "Dial-a-fix.exe" to launch the application.
4. Fix the checkbox of "Fix Windows Update" in "WU/WUAU" area, and then
click "Go" button.
5. Click “Log” (The icon displays as a document in the bottom of the
window).
6. When the prompted window appears, Click "Save". Please save the file on
the Desktop.
(Note: It may take a while to repair Windows Update.)
Step 4: Run Windows update again and collect the latest WindowsUpdate.log
==========================================================
1. Go to Windows Update website from the link below:
LINK ;
If the installation still cannot go through, please collect the latest
WindowsUpdate log. Your understanding and cooperation are highly
appreciated.
2. Click on Start, Run and copy the following command to the run line and
then click the "OK" button.
cmd /k "copy %windir%\WindowsUpdate.log "%userprofile%\desktop""
3. A file named "WindowsUpdate.log" will be saved on the Desktop, send the
file to me v-30elhu@mssupport.microsoft.com as an attachment.
You're welcome. Care to post the message MS send you in a reply here,
Valerie? Thanks for your feedback!
Valerie wrote:
THANKS PA Bear- Success! Microsoft Support sent me info and I followed
the steps which enabled my computer to install the updates! :)
"PA Bear [MS MVP]" wrote:
Free unlimited installation and compatibility support is available for
Windows XP, but only for Service Pack 3 (SP3), until 14 Apr-09. Chat
and
e-mail support is available only in the United States and Canada.
• US:
LINK
• CA:
LINK
• UK:
LINK
• AU:
LINK
• Other: LINK |
select
Windows XP | select Windows XP Service Pack 3
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin LINK
DTS-L LINK |
|
| |
| | | Valerie | |
| | Posted: Tue Jul 15, 2008 4:36 pm Post subject: Re: Windows Updates failed due to earlier error,hr=80004002 | |
| | | |
Dial-a-fix did work for me and I hope it's a "permanent" fix! If I have any
additional problems, I'll certainly let you know!
--
VB
"PA Bear [MS MVP]" wrote:
| Quote: | Thanks very much!
[I'm dumbfounded that MS Support is pointing users to Dial-a-Fix but have
pulled a similar & better utility (aureset) written by a MS tech "for
review".]
Valerie wrote:
Here you go - the Dial-a-fix program worked for me:
Thank you for contacting Microsoft Online Support Service.
From your description, I understand that we reformatted the computer and
had
to update to Windows XP Service Pack 3 (SP3). We try to install the latest
Windows Updates, but the installation failed. The only message is that the
computer is not allowing the updates to install.
The issue may be caused by several factors, such as corrupted system DLL
files, a corrupted Windows Update temporary folder, or corrupted Windows
Update engine.
I recommend the following steps:
Step 1: Enter Safe Mode
====================
1. Restart the computer and keep pressing the F8 key until the Windows
Startup menu appears.
2. Choose Safe Mode, and press Enter.
After that, please continue to the next steps.
(Note: In Safe Mode, your system display and Desktop will look and perform
differently than in Normal Mode. This is only temporary. To return the
system back to Normal Mode, we can simply restart the computer.)
Step 2: Clear the WU temporary folder
====================
1. Click "Start" -> "Run", copy each command below and press "OK" after
input each one. (For your reference, I have enclosed a screenshot of the
run
line command.)
cmd /c ren %systemroot%\SoftwareDistribution sdoldd
cmd /c ren %systemroot%\system32\CatRoot2 cr2old
cmd /c del /q /f %systemroot%\system32\CatRoot\*.*
cmd /c del /a:h /q /f %systemroot%\$hf_mig$\*.*
cmd /c del %systemroot%\WindowsUpdate.log
(You will receive a flash DOS like window after pressing "OK".)
2. Then, restart the system to normal mode.
Step 3: Repair Windows Update with Dial-a-fix
===================================
1. Download Dial-a-fix.exe from the link below:
LINK ;
Please Note: The third-party product discussed here is manufactured by a
company that is independent of Microsoft. We make no warranty, implied or
otherwise, regarding this product's performance or reliability.
2. Save the zip file to Desktop, right click on the zip file and choose
"Extract" to extract all contents to the Desktop.
3. Double click the "Dial-a-fix.exe" to launch the application.
4. Fix the checkbox of "Fix Windows Update" in "WU/WUAU" area, and then
click "Go" button.
5. Click “Log” (The icon displays as a document in the bottom of the
window).
6. When the prompted window appears, Click "Save". Please save the file on
the Desktop.
(Note: It may take a while to repair Windows Update.)
Step 4: Run Windows update again and collect the latest WindowsUpdate.log
==========================================================
1. Go to Windows Update website from the link below:
LINK ;
If the installation still cannot go through, please collect the latest
WindowsUpdate log. Your understanding and cooperation are highly
appreciated.
2. Click on Start, Run and copy the following command to the run line and
then click the "OK" button.
cmd /k "copy %windir%\WindowsUpdate.log "%userprofile%\desktop""
3. A file named "WindowsUpdate.log" will be saved on the Desktop, send the
file to me v-30elhu@mssupport.microsoft.com as an attachment.
You're welcome. Care to post the message MS send you in a reply here,
Valerie? Thanks for your feedback!
Valerie wrote:
THANKS PA Bear- Success! Microsoft Support sent me info and I followed
the steps which enabled my computer to install the updates! :)
"PA Bear [MS MVP]" wrote:
Free unlimited installation and compatibility support is available for
Windows XP, but only for Service Pack 3 (SP3), until 14 Apr-09. Chat
and
e-mail support is available only in the United States and Canada.
• US:
LINK
• CA:
LINK
• UK:
LINK
• AU:
LINK
• Other: LINK |
select
Windows XP | select Windows XP Service Pack 3
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin LINK
DTS-L LINK
|
|
| |
|
|
