|  | Software Distribution Service 3 | | |
| | | piecm |  |
|  Posted: Sat Sep 13, 2008 7:01 pm Post subject: Software Distribution Service 3 |  |
On Wed 10 Sep 09 software was automatically installed on my pc. The system
checkpoint is called 'Software Distribution Service 3'. Since then every time
a screen saver activates the pc hangs. It is also running very slow. I am
running Windows XP home edition. Not sure if I have provided enough
information here. Can anyone advise please? |
| |
| | | PA Bear [MS MVP] | |
| | Posted: Sat Sep 13, 2008 7:24 pm Post subject: Re: Software Distribution Service 3 | |
| |  | |
That checkpoint only means that some updates were install via Automatic
Updates.
To be able to assist you here, you'd have to be able to tell us what updates
were installed on 10 Sept-08. These will be listed in Add/Remove Programs
(if Show Updates option is checked) and in the Update History section at
LINK
Or you can...
Start a free Windows Update support incident request:
LINK
Support for Windows Update:
LINK
For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates. When you call, clearly state that your problem is related
to a Security Update and cite the update's KB number (e.g., KB123456).
For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
site: LINK
For enterprise customers, support for security updates is available through
your usual support contacts.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.net
piecm wrote:
| Quote: | On Wed 10 Sep 09 software was automatically installed on my pc. The system
checkpoint is called 'Software Distribution Service 3'. Since then every
time a screen saver activates the pc hangs. It is also running very slow.
I
am running Windows XP home edition. Not sure if I have provided enough
information here. Can anyone advise please? |
|
| |
| | | piecm | |
| | Posted: Sat Sep 13, 2008 7:49 pm Post subject: Re: Software Distribution Service 3 | |
| | | |
Thanks very much for replying. I've checked Add/Remove Programs. Under
Windows XP Software Updates I can see that KB938464 was installed on that
day. If you need any more information than that I will have to provide it
tomorrow as I am in the uk. Thanks
"PA Bear [MS MVP]" wrote:
| Quote: | That checkpoint only means that some updates were install via Automatic
Updates.
To be able to assist you here, you'd have to be able to tell us what updates
were installed on 10 Sept-08. These will be listed in Add/Remove Programs
(if Show Updates option is checked) and in the Update History section at
LINK
Or you can...
Start a free Windows Update support incident request:
LINK
Support for Windows Update:
LINK
For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates. When you call, clearly state that your problem is related
to a Security Update and cite the update's KB number (e.g., KB123456).
For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
site: LINK
For enterprise customers, support for security updates is available through
your usual support contacts.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.net
piecm wrote:
On Wed 10 Sep 09 software was automatically installed on my pc. The system
checkpoint is called 'Software Distribution Service 3'. Since then every
time a screen saver activates the pc hangs. It is also running very slow.
I
am running Windows XP home edition. Not sure if I have provided enough
information here. Can anyone advise please?
|
|
| |
| | | PA Bear [MS MVP] | |
| | Posted: Sat Sep 13, 2008 10:48 pm Post subject: Re: Software Distribution Service 3 | |
| | | |
Chances are that a few other updates were all installed on 10 September (cf.
LINK).
That being said, your best bet would be to open a free support incident.
NB: The support tech will need to know which updates were installed to be
able to help you. Check your Update History at Windows Update (which can be
accessed in Safe Mode with Networking, if need be).
--
~PA Bear
piecm wrote:
| Quote: | Thanks very much for replying. I've checked Add/Remove Programs. Under
Windows XP Software Updates I can see that KB938464 was installed on that
day. If you need any more information than that I will have to provide it
tomorrow as I am in the uk. Thanks
"PA Bear [MS MVP]" wrote:
That checkpoint only means that some updates were install via Automatic
Updates.
To be able to assist you here, you'd have to be able to tell us what
updates were installed on 10 Sept-08. These will be listed in Add/Remove
Programs (if Show Updates option is checked) and in the Update History
section at LINK
Or you can...
Start a free Windows Update support incident request:
LINK
Support for Windows Update:
LINK
For home users, no-charge support is available by calling 1-866-PCSAFETY
in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated
with
security updates. When you call, clearly state that your problem is
related to a Security Update and cite the update's KB number (e.g.,
KB123456).
For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
site: LINK
For enterprise customers, support for security updates is available
through
your usual support contacts.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.net
piecm wrote:
On Wed 10 Sep 09 software was automatically installed on my pc. The
system
checkpoint is called 'Software Distribution Service 3'. Since then every
time a screen saver activates the pc hangs. It is also running very
slow.
I
am running Windows XP home edition. Not sure if I have provided enough
information here. Can anyone advise please? |
|
| |
| | | MowGreen [MVP] | |
| | Posted: Mon Sep 15, 2008 3:02 pm Post subject: Re: Software Distribution Service 3 | |
| | | |
Please do this first. Go to Start > Run > copy and paste the below into
the Open: line and then click OK or press Enter
%windir%\debug\mrt.log
Scroll to the bottom of the log for the most recent entry. Copy and
paste that entry into your reply, please.
EX:
Microsoft Windows Malicious Software Removal Tool v2.2, September 2008
Started On Tue Sep 09 11:18:46 2008
->Scan ERROR: resource LINK (code 0x00000057 (87))
Results Summary:
----------------
No infection found.
Return code: 0
Microsoft Windows Malicious Software Removal Tool Finished On Tue Sep 09
11:20:31 2008
MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============
piecm wrote:
| Quote: | Hi, I've tried raising free support incident. After 24 hrs I received a very
general response advising me to look in knowledgebase or visit newsgroups to
talk to MVP. So I've come full circle. Microsoft UK site directs me to my
manufacturer if my microsoft product came pre-installed, and I can't seem to
get free help from Dell. I also now have a bit more information.
I have found my Windows Update History which shows that KB890830 and
KB938464 were successfully installed on 10th Sept. I have tried to restore to
a checkpoint prior to that installation. This failed, saying it was not
possible. I now have a better understanding of the symptoms as well. It is
not that the PC hangs when the screensaver activates. It is that the PC runs
very very slowly when it is at a blue screen just prior to the screen which
allows users to log in. Therefore if we try to switch users or if we leave
for a while and get switched out we experience the problem. As I am unable to
restore prior to the checkpoint before this Windows Update was applied I do
not know how to get round this.
"PA Bear [MS MVP]" wrote:
Chances are that a few other updates were all installed on 10 September (cf.
LINK).
That being said, your best bet would be to open a free support incident.
NB: The support tech will need to know which updates were installed to be
able to help you. Check your Update History at Windows Update (which can be
accessed in Safe Mode with Networking, if need be).
--
~PA Bear
piecm wrote:
Thanks very much for replying. I've checked Add/Remove Programs. Under
Windows XP Software Updates I can see that KB938464 was installed on that
day. If you need any more information than that I will have to provide it
tomorrow as I am in the uk. Thanks
"PA Bear [MS MVP]" wrote:
That checkpoint only means that some updates were install via Automatic
Updates.
To be able to assist you here, you'd have to be able to tell us what
updates were installed on 10 Sept-08. These will be listed in Add/Remove
Programs (if Show Updates option is checked) and in the Update History
section at LINK
Or you can...
Start a free Windows Update support incident request:
LINK
Support for Windows Update:
LINK
For home users, no-charge support is available by calling 1-866-PCSAFETY
in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated
with
security updates. When you call, clearly state that your problem is
related to a Security Update and cite the update's KB number (e.g.,
KB123456).
For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
site: LINK
For enterprise customers, support for security updates is available
through
your usual support contacts.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.net
piecm wrote:
On Wed 10 Sep 09 software was automatically installed on my pc. The
system
checkpoint is called 'Software Distribution Service 3'. Since then every
time a screen saver activates the pc hangs. It is also running very
slow.
I
am running Windows XP home edition. Not sure if I have provided enough
information here. Can anyone advise please?
|
|
| |
| | | PA Bear [MS MVP] | |
| | Posted: Mon Sep 15, 2008 3:15 pm Post subject: Re: Software Distribution Service 3 | |
| | | |
Reply to Mow's post.
Also:
=> Start | Run | (type) winver | OK => post the results.
=> What anti-virus application or security suite is installed? What
anti-spyware applications (other than Defender)? What third-party firewall
(if any)?
--
~PA Bear
piecm wrote:
| Quote: | Hi, I've tried raising free support incident. After 24 hrs I received a
very
general response advising me to look in knowledgebase or visit newsgroups
to
talk to MVP. So I've come full circle. Microsoft UK site directs me to my
manufacturer if my microsoft product came pre-installed, and I can't seem
to
get free help from Dell. I also now have a bit more information.
I have found my Windows Update History which shows that KB890830 and
KB938464 were successfully installed on 10th Sept. I have tried to restore
to a checkpoint prior to that installation. This failed, saying it was not
possible. I now have a better understanding of the symptoms as well. It is
not that the PC hangs when the screensaver activates. It is that the PC
runs
very very slowly when it is at a blue screen just prior to the screen
which
allows users to log in. Therefore if we try to switch users or if we leave
for a while and get switched out we experience the problem. As I am unable
to restore prior to the checkpoint before this Windows Update was applied
I
do not know how to get round this.
"PA Bear [MS MVP]" wrote:
Chances are that a few other updates were all installed on 10 September
(cf. LINK).
That being said, your best bet would be to open a free support incident.
NB: The support tech will need to know which updates were installed to be
able to help you. Check your Update History at Windows Update (which can
be accessed in Safe Mode with Networking, if need be).
--
~PA Bear
piecm wrote:
Thanks very much for replying. I've checked Add/Remove Programs. Under
Windows XP Software Updates I can see that KB938464 was installed on
that
day. If you need any more information than that I will have to provide
it
tomorrow as I am in the uk. Thanks
"PA Bear [MS MVP]" wrote:
That checkpoint only means that some updates were install via Automatic
Updates.
To be able to assist you here, you'd have to be able to tell us what
updates were installed on 10 Sept-08. These will be listed in
Add/Remove
Programs (if Show Updates option is checked) and in the Update History
section at LINK
Or you can...
Start a free Windows Update support incident request:
LINK
Support for Windows Update:
LINK
For home users, no-charge support is available by calling
1-866-PCSAFETY
in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated
with
security updates. When you call, clearly state that your problem is
related to a Security Update and cite the update's KB number (e.g.,
KB123456).
For more information about how to contact your local Microsoft
subsidiary
for security update support issues, visit the International Support Web
site: LINK
For enterprise customers, support for security updates is available
through
your usual support contacts.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.net
piecm wrote:
On Wed 10 Sep 09 software was automatically installed on my pc. The
system
checkpoint is called 'Software Distribution Service 3'. Since then
every
time a screen saver activates the pc hangs. It is also running very
slow.
I
am running Windows XP home edition. Not sure if I have provided enough
information here. Can anyone advise please? |
|
| |
| | | piecm | |
| | Posted: Wed Sep 17, 2008 12:07 pm Post subject: Re: Software Distribution Service 3 | |
| | | |
I have tracked this problem down to an upgrade of Zonealarm Security Suite
which I installed 2 days before receiving these Windows Updates.
Unfortunately I only noticed the symptoms the day after Windows updates so
assumed the connection. I became suspicious when I found no other references
to symptoms I am experiencing on this message board. Very sorry to have taken
up your time and thank you to PA Bear and Mow for helping.
"PA Bear [MS MVP]" wrote:
| Quote: | Reply to Mow's post.
Also:
=> Start | Run | (type) winver | OK => post the results.
=> What anti-virus application or security suite is installed? What
anti-spyware applications (other than Defender)? What third-party firewall
(if any)?
--
~PA Bear
piecm wrote:
Hi, I've tried raising free support incident. After 24 hrs I received a
very
general response advising me to look in knowledgebase or visit newsgroups
to
talk to MVP. So I've come full circle. Microsoft UK site directs me to my
manufacturer if my microsoft product came pre-installed, and I can't seem
to
get free help from Dell. I also now have a bit more information.
I have found my Windows Update History which shows that KB890830 and
KB938464 were successfully installed on 10th Sept. I have tried to restore
to a checkpoint prior to that installation. This failed, saying it was not
possible. I now have a better understanding of the symptoms as well. It is
not that the PC hangs when the screensaver activates. It is that the PC
runs
very very slowly when it is at a blue screen just prior to the screen
which
allows users to log in. Therefore if we try to switch users or if we leave
for a while and get switched out we experience the problem. As I am unable
to restore prior to the checkpoint before this Windows Update was applied
I
do not know how to get round this.
"PA Bear [MS MVP]" wrote:
Chances are that a few other updates were all installed on 10 September
(cf. LINK).
That being said, your best bet would be to open a free support incident.
NB: The support tech will need to know which updates were installed to be
able to help you. Check your Update History at Windows Update (which can
be accessed in Safe Mode with Networking, if need be).
--
~PA Bear
piecm wrote:
Thanks very much for replying. I've checked Add/Remove Programs. Under
Windows XP Software Updates I can see that KB938464 was installed on
that
day. If you need any more information than that I will have to provide
it
tomorrow as I am in the uk. Thanks
"PA Bear [MS MVP]" wrote:
That checkpoint only means that some updates were install via Automatic
Updates.
To be able to assist you here, you'd have to be able to tell us what
updates were installed on 10 Sept-08. These will be listed in
Add/Remove
Programs (if Show Updates option is checked) and in the Update History
section at LINK
Or you can...
Start a free Windows Update support incident request:
LINK
Support for Windows Update:
LINK
For home users, no-charge support is available by calling
1-866-PCSAFETY
in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated
with
security updates. When you call, clearly state that your problem is
related to a Security Update and cite the update's KB number (e.g.,
KB123456).
For more information about how to contact your local Microsoft
subsidiary
for security update support issues, visit the International Support Web
site: LINK
For enterprise customers, support for security updates is available
through
your usual support contacts.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.net
piecm wrote:
On Wed 10 Sep 09 software was automatically installed on my pc. The
system
checkpoint is called 'Software Distribution Service 3'. Since then
every
time a screen saver activates the pc hangs. It is also running very
slow.
I
am running Windows XP home edition. Not sure if I have provided enough
information here. Can anyone advise please?
|
|
| |
| | | PA Bear [MS MVP] | |
| | Posted: Wed Sep 17, 2008 3:21 pm Post subject: Re: Software Distribution Service 3 | |
| | | |
What ZA application (e.g, ZA Free; ZA Pro; ZA Security Suite) and
upgrade/update to this application are you referring to? Your answer might
assist others with the same problem.
piecm wrote:
| Quote: | I have tracked this problem down to an upgrade of Zonealarm Security Suite
which I installed 2 days before receiving these Windows Updates.
Unfortunately I only noticed the symptoms the day after Windows updates so
assumed the connection. I became suspicious when I found no other
references
to symptoms I am experiencing on this message board. Very sorry to have
taken up your time and thank you to PA Bear and Mow for helping.
"PA Bear [MS MVP]" wrote:
Reply to Mow's post.
Also:
=> Start | Run | (type) winver | OK => post the results.
=> What anti-virus application or security suite is installed? What
anti-spyware applications (other than Defender)? What third-party
firewall
(if any)?
--
~PA Bear
piecm wrote:
Hi, I've tried raising free support incident. After 24 hrs I received a
very
general response advising me to look in knowledgebase or visit
newsgroups
to
talk to MVP. So I've come full circle. Microsoft UK site directs me to
my
manufacturer if my microsoft product came pre-installed, and I can't
seem
to
get free help from Dell. I also now have a bit more information.
I have found my Windows Update History which shows that KB890830 and
KB938464 were successfully installed on 10th Sept. I have tried to
restore
to a checkpoint prior to that installation. This failed, saying it was
not
possible. I now have a better understanding of the symptoms as well. It
is
not that the PC hangs when the screensaver activates. It is that the PC
runs
very very slowly when it is at a blue screen just prior to the screen
which
allows users to log in. Therefore if we try to switch users or if we
leave
for a while and get switched out we experience the problem. As I am
unable
to restore prior to the checkpoint before this Windows Update was
applied
I
do not know how to get round this.
"PA Bear [MS MVP]" wrote:
Chances are that a few other updates were all installed on 10 September
(cf. LINK).
That being said, your best bet would be to open a free support
incident.
NB: The support tech will need to know which updates were installed to
be
able to help you. Check your Update History at Windows Update (which
can
be accessed in Safe Mode with Networking, if need be).
--
~PA Bear
piecm wrote:
Thanks very much for replying. I've checked Add/Remove Programs. Under
Windows XP Software Updates I can see that KB938464 was installed on
that
day. If you need any more information than that I will have to provide
it
tomorrow as I am in the uk. Thanks
"PA Bear [MS MVP]" wrote:
That checkpoint only means that some updates were install via
Automatic
Updates.
To be able to assist you here, you'd have to be able to tell us what
updates were installed on 10 Sept-08. These will be listed in
Add/Remove
Programs (if Show Updates option is checked) and in the Update
History
section at LINK
Or you can...
Start a free Windows Update support incident request:
LINK
Support for Windows Update:
LINK
For home users, no-charge support is available by calling
1-866-PCSAFETY
in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated
with
security updates. When you call, clearly state that your problem is
related to a Security Update and cite the update's KB number (e.g.,
KB123456).
For more information about how to contact your local Microsoft
subsidiary
for security update support issues, visit the International Support
Web
site: LINK
For enterprise customers, support for security updates is available
through
your usual support contacts.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.net
piecm wrote:
On Wed 10 Sep 09 software was automatically installed on my pc. The
system
checkpoint is called 'Software Distribution Service 3'. Since then
every
time a screen saver activates the pc hangs. It is also running very
slow.
I
am running Windows XP home edition. Not sure if I have provided
enough
information here. Can anyone advise please? |
|
| |
| | | piecm | |
| | Posted: Wed Sep 17, 2008 5:02 pm Post subject: Re: Software Distribution Service 3 | |
| | | |
It was ZA Security Suite v 8.0.020. There is a lot about it on ZA user forum
LINK
ZA recommend reverting to previous version (7.0.483) and waiting for a fix.
"PA Bear [MS MVP]" wrote:
| Quote: | What ZA application (e.g, ZA Free; ZA Pro; ZA Security Suite) and
upgrade/update to this application are you referring to? Your answer might
assist others with the same problem.
piecm wrote:
I have tracked this problem down to an upgrade of Zonealarm Security Suite
which I installed 2 days before receiving these Windows Updates.
Unfortunately I only noticed the symptoms the day after Windows updates so
assumed the connection. I became suspicious when I found no other
references
to symptoms I am experiencing on this message board. Very sorry to have
taken up your time and thank you to PA Bear and Mow for helping.
"PA Bear [MS MVP]" wrote:
Reply to Mow's post.
Also:
=> Start | Run | (type) winver | OK => post the results.
=> What anti-virus application or security suite is installed? What
anti-spyware applications (other than Defender)? What third-party
firewall
(if any)?
--
~PA Bear
piecm wrote:
Hi, I've tried raising free support incident. After 24 hrs I received a
very
general response advising me to look in knowledgebase or visit
newsgroups
to
talk to MVP. So I've come full circle. Microsoft UK site directs me to
my
manufacturer if my microsoft product came pre-installed, and I can't
seem
to
get free help from Dell. I also now have a bit more information.
I have found my Windows Update History which shows that KB890830 and
KB938464 were successfully installed on 10th Sept. I have tried to
restore
to a checkpoint prior to that installation. This failed, saying it was
not
possible. I now have a better understanding of the symptoms as well. It
is
not that the PC hangs when the screensaver activates. It is that the PC
runs
very very slowly when it is at a blue screen just prior to the screen
which
allows users to log in. Therefore if we try to switch users or if we
leave
for a while and get switched out we experience the problem. As I am
unable
to restore prior to the checkpoint before this Windows Update was
applied
I
do not know how to get round this.
"PA Bear [MS MVP]" wrote:
Chances are that a few other updates were all installed on 10 September
(cf. LINK).
That being said, your best bet would be to open a free support
incident.
NB: The support tech will need to know which updates were installed to
be
able to help you. Check your Update History at Windows Update (which
can
be accessed in Safe Mode with Networking, if need be).
--
~PA Bear
piecm wrote:
Thanks very much for replying. I've checked Add/Remove Programs. Under
Windows XP Software Updates I can see that KB938464 was installed on
that
day. If you need any more information than that I will have to provide
it
tomorrow as I am in the uk. Thanks
"PA Bear [MS MVP]" wrote:
That checkpoint only means that some updates were install via
Automatic
Updates.
To be able to assist you here, you'd have to be able to tell us what
updates were installed on 10 Sept-08. These will be listed in
Add/Remove
Programs (if Show Updates option is checked) and in the Update
History
section at LINK
Or you can...
Start a free Windows Update support incident request:
LINK
Support for Windows Update:
LINK
For home users, no-charge support is available by calling
1-866-PCSAFETY
in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated
with
security updates. When you call, clearly state that your problem is
related to a Security Update and cite the update's KB number (e.g.,
KB123456).
For more information about how to contact your local Microsoft
subsidiary
for security update support issues, visit the International Support
Web
site: LINK
For enterprise customers, support for security updates is available
through
your usual support contacts.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.net
piecm wrote:
On Wed 10 Sep 09 software was automatically installed on my pc. The
system
checkpoint is called 'Software Distribution Service 3'. Since then
every
time a screen saver activates the pc hangs. It is also running very
slow.
I
am running Windows XP home edition. Not sure if I have provided
enough
information here. Can anyone advise please?
|
|
| |
| | | PA Bear [MS MVP] | |
| | Posted: Wed Sep 17, 2008 7:08 pm Post subject: Re: Software Distribution Service 3 | |
| | | |
Thank you.
piecm wrote:
| Quote: | It was ZA Security Suite v 8.0.020. There is a lot about it on ZA user
forum
LINK
ZA recommend reverting to previous version (7.0.483) and waiting for a
fix.
"PA Bear [MS MVP]" wrote:
What ZA application (e.g, ZA Free; ZA Pro; ZA Security Suite) and
upgrade/update to this application are you referring to? Your answer
might
assist others with the same problem.
piecm wrote:
I have tracked this problem down to an upgrade of Zonealarm Security
Suite
which I installed 2 days before receiving these Windows Updates.
Unfortunately I only noticed the symptoms the day after Windows updates
so
assumed the connection. I became suspicious when I found no other
references
to symptoms I am experiencing on this message board. Very sorry to have
taken up your time and thank you to PA Bear and Mow for helping.
"PA Bear [MS MVP]" wrote:
Reply to Mow's post.
Also:
=> Start | Run | (type) winver | OK => post the results.
=> What anti-virus application or security suite is installed? What
anti-spyware applications (other than Defender)? What third-party
firewall
(if any)?
--
~PA Bear
piecm wrote:
Hi, I've tried raising free support incident. After 24 hrs I received
a
very
general response advising me to look in knowledgebase or visit
newsgroups
to
talk to MVP. So I've come full circle. Microsoft UK site directs me to
my
manufacturer if my microsoft product came pre-installed, and I can't
seem
to
get free help from Dell. I also now have a bit more information.
I have found my Windows Update History which shows that KB890830 and
KB938464 were successfully installed on 10th Sept. I have tried to
restore
to a checkpoint prior to that installation. This failed, saying it was
not
possible. I now have a better understanding of the symptoms as well.
It
is
not that the PC hangs when the screensaver activates. It is that the
PC
runs
very very slowly when it is at a blue screen just prior to the screen
which
allows users to log in. Therefore if we try to switch users or if we
leave
for a while and get switched out we experience the problem. As I am
unable
to restore prior to the checkpoint before this Windows Update was
applied
I
do not know how to get round this.
"PA Bear [MS MVP]" wrote:
Chances are that a few other updates were all installed on 10
September
(cf. LINK).
That being said, your best bet would be to open a free support
incident.
NB: The support tech will need to know which updates were installed
to
be
able to help you. Check your Update History at Windows Update (which
can
be accessed in Safe Mode with Networking, if need be).
--
~PA Bear
piecm wrote:
Thanks very much for replying. I've checked Add/Remove Programs.
Under
Windows XP Software Updates I can see that KB938464 was installed on
that
day. If you need any more information than that I will have to
provide
it
tomorrow as I am in the uk. Thanks
"PA Bear [MS MVP]" wrote:
That checkpoint only means that some updates were install via
Automatic
Updates.
To be able to assist you here, you'd have to be able to tell us
what
updates were installed on 10 Sept-08. These will be listed in
Add/Remove
Programs (if Show Updates option is checked) and in the Update
History
section at LINK
Or you can...
Start a free Windows Update support incident request:
LINK
Support for Windows Update:
LINK
For home users, no-charge support is available by calling
1-866-PCSAFETY
in
the United States and in Canada or by contacting your local
Microsoft
subsidiary. There is no-charge for support calls that are
associated
with
security updates. When you call, clearly state that your problem
is
related to a Security Update and cite the update's KB number (e.g.,
KB123456).
For more information about how to contact your local Microsoft
subsidiary
for security update support issues, visit the International Support
Web
site: LINK
For enterprise customers, support for security updates is available
through
your usual support contacts.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.net
piecm wrote:
On Wed 10 Sep 09 software was automatically installed on my pc.
The
system
checkpoint is called 'Software Distribution Service 3'. Since then
every
time a screen saver activates the pc hangs. It is also running
very
slow.
I
am running Windows XP home edition. Not sure if I have provided
enough
information here. Can anyone advise please? |
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