|  | Security Update for IE7 Vista KB950759 fails to install | | |
| | | jW1214 |  |
|  Posted: Sun Jun 22, 2008 5:47 pm Post subject: Security Update for IE7 Vista KB950759 fails to install |  |
Whenever Windows Update tries to install KB 950759, it fails and the message
"Windows Modules Installer Stoppped Working" pops up. OS is Windows Vista
Business. I tried downloading the update manually and installing it, but that
did not work either.
I upgraded to IE 7 after purchasing the unit last fall. |
| |
| | | PA Bear [MS MVP] | |
| | Posted: Sun Jun 22, 2008 8:11 pm Post subject: Re: Security Update for IE7 Vista KB950759 fails to install | |
| |  | |
| Quote: | I upgraded to IE 7 after purchasing the unit last fall.
|
You may have /updated/ IE7 by installing any number of security updates but
you did not upgrade to IE7 in Vista as it's included in Vista.
Are you currently running Vista or Vista SP1?
What anti-virus application or security suite is installed? What
anti-spyware applications (other than Defender)? What third-party firewall
(if any)? Have you tried disabling all of these application AND THEN
enabling the Windows Firewall before attempting to install KB950759 again
(whether via Windows Update or manually)?
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin LINK
DTS-L LINK
jW1214 wrote:
| Quote: | Whenever Windows Update tries to install KB 950759, it fails and the
message
"Windows Modules Installer Stoppped Working" pops up. OS is Windows Vista
Business. I tried downloading the update manually and installing it, but
that did not work either.
I upgraded to IE 7 after purchasing the unit last fall. |
|
| |
| | | jW1214 | |
| | Posted: Sun Jun 22, 2008 8:37 pm Post subject: Re: Security Update for IE7 Vista KB950759 fails to install | |
| | | |
Spologies for the misinformation regarding IE7.
I am running Vista. SP1 has not shown up in Windows Update yet.
I am running Symantec AntiVirus 10.2.0.276, It has allowed all of the other
updates to be downloaded and installed. I just tried disabling it, but the
same error message popped up.
-jw1214
"PA Bear [MS MVP]" wrote:
| Quote: | I upgraded to IE 7 after purchasing the unit last fall.
You may have /updated/ IE7 by installing any number of security updates but
you did not upgrade to IE7 in Vista as it's included in Vista.
Are you currently running Vista or Vista SP1?
What anti-virus application or security suite is installed? What
anti-spyware applications (other than Defender)? What third-party firewall
(if any)? Have you tried disabling all of these application AND THEN
enabling the Windows Firewall before attempting to install KB950759 again
(whether via Windows Update or manually)?
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin LINK
DTS-L LINK
jW1214 wrote:
Whenever Windows Update tries to install KB 950759, it fails and the
message
"Windows Modules Installer Stoppped Working" pops up. OS is Windows Vista
Business. I tried downloading the update manually and installing it, but
that did not work either.
I upgraded to IE 7 after purchasing the unit last fall.
|
|
| |
| | | PA Bear [MS MVP] | |
| | Posted: Sun Jun 22, 2008 9:22 pm Post subject: Re: Security Update for IE7 Vista KB950759 fails to install | |
| | | |
Error message after you install a Windows Internet Explorer 7 update from
Windows Update or from Microsoft Update: "Webpage cannot be displayed":
LINK
If tweaking your third-party firewall's settings don't help, try the
following:
1. Disable your anti-virus application, all Norton Add-ons (if any), any
real-time protection provided by an anti-spyware application (except for
Windows Defender; includes Spybot Tea Timer, SpySweeper Guards, AVG AS
guard.exe, etc.), disable any third-party firewall AND THEN enable the
Windows Firewall.
NB: You're "working without a net" now: Don't to ANYTHING else online (e.g.,
browsing; reading email; chatting) except #4 below until your anti-virus
application has been re-enabled! If you're running ZA Free firewall, you
may need to uninstall it instead of disabling it.
2. Uninstall "Security Update for Windows Internet Explorer 7 (KB950579)"
via Installed Programs (make sure Show Updates box is checked at top right)
and reboot.
3. Re-do #1 above.
4. Run Windows Update manually and install any Critical Updates offered. If
a Root Certificates update is listed in the Optional Updates category,
install it to take full advantage of IE7's enhanced security.
5. Reboot > Make sure everything in #1 above is enabled again and, if
applicable, disable the Windows Firewall and enable (or reinstall) your
third-party firewall.
=====================================
For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates. When you call, clearly state that your problem is related
to a Security Update and cite the update's KB number (e.g., KB950759).
LOOK! => If your problem relates to a Cumulative Security Update for IE,
call the above number and ask to be transferred to the Consumer IE7 queue
(which is 47830).
For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
site: LINK
For enterprise customers, support for security updates is available through
your usual support contacts.
Start a free Windows Update support incident request:
LINK
Support for Windows Update:
LINK
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin LINK
DTS-L LINK
jW1214 wrote:
| Quote: | Spologies for the misinformation regarding IE7.
I am running Vista. SP1 has not shown up in Windows Update yet.
I am running Symantec AntiVirus 10.2.0.276, It has allowed all of the
other
updates to be downloaded and installed. I just tried disabling it, but the
same error message popped up.
-jw1214
"PA Bear [MS MVP]" wrote:
I upgraded to IE 7 after purchasing the unit last fall.
You may have /updated/ IE7 by installing any number of security updates
but
you did not upgrade to IE7 in Vista as it's included in Vista.
Are you currently running Vista or Vista SP1?
What anti-virus application or security suite is installed? What
anti-spyware applications (other than Defender)? What third-party
firewall
(if any)? Have you tried disabling all of these application AND THEN
enabling the Windows Firewall before attempting to install KB950759 again
(whether via Windows Update or manually)?
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin LINK
DTS-L LINK
jW1214 wrote:
Whenever Windows Update tries to install KB 950759, it fails and the
message
"Windows Modules Installer Stoppped Working" pops up. OS is Windows
Vista
Business. I tried downloading the update manually and installing it, but
that did not work either.
I upgraded to IE 7 after purchasing the unit last fall. |
|
| |
| | | jW1214 | |
| | Posted: Sun Jun 22, 2008 10:01 pm Post subject: Re: Security Update for IE7 Vista KB950759 fails to install | |
| | | |
That particular update is not included among the installed updates are (in
the location you noted). I double checked that.
When I try to install it through Windows Update, WU downloads the update,
and installs it 95% before stopping (Windows Update thinks it is still
installing; I have left this go overnight before without any progress). This
has not happened with any other update.
jw1214
"PA Bear [MS MVP]" wrote:
| Quote: | Error message after you install a Windows Internet Explorer 7 update from
Windows Update or from Microsoft Update: "Webpage cannot be displayed":
LINK
If tweaking your third-party firewall's settings don't help, try the
following:
1. Disable your anti-virus application, all Norton Add-ons (if any), any
real-time protection provided by an anti-spyware application (except for
Windows Defender; includes Spybot Tea Timer, SpySweeper Guards, AVG AS
guard.exe, etc.), disable any third-party firewall AND THEN enable the
Windows Firewall.
NB: You're "working without a net" now: Don't to ANYTHING else online (e.g.,
browsing; reading email; chatting) except #4 below until your anti-virus
application has been re-enabled! If you're running ZA Free firewall, you
may need to uninstall it instead of disabling it.
2. Uninstall "Security Update for Windows Internet Explorer 7 (KB950579)"
via Installed Programs (make sure Show Updates box is checked at top right)
and reboot.
3. Re-do #1 above.
4. Run Windows Update manually and install any Critical Updates offered. If
a Root Certificates update is listed in the Optional Updates category,
install it to take full advantage of IE7's enhanced security.
5. Reboot > Make sure everything in #1 above is enabled again and, if
applicable, disable the Windows Firewall and enable (or reinstall) your
third-party firewall.
=====================================
For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates. When you call, clearly state that your problem is related
to a Security Update and cite the update's KB number (e.g., KB950759).
LOOK! => If your problem relates to a Cumulative Security Update for IE,
call the above number and ask to be transferred to the Consumer IE7 queue
(which is 47830).
For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
site: LINK
For enterprise customers, support for security updates is available through
your usual support contacts.
Start a free Windows Update support incident request:
LINK
Support for Windows Update:
LINK
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin LINK
DTS-L LINK
jW1214 wrote:
Spologies for the misinformation regarding IE7.
I am running Vista. SP1 has not shown up in Windows Update yet.
I am running Symantec AntiVirus 10.2.0.276, It has allowed all of the
other
updates to be downloaded and installed. I just tried disabling it, but the
same error message popped up.
-jw1214
"PA Bear [MS MVP]" wrote:
I upgraded to IE 7 after purchasing the unit last fall.
You may have /updated/ IE7 by installing any number of security updates
but
you did not upgrade to IE7 in Vista as it's included in Vista.
Are you currently running Vista or Vista SP1?
What anti-virus application or security suite is installed? What
anti-spyware applications (other than Defender)? What third-party
firewall
(if any)? Have you tried disabling all of these application AND THEN
enabling the Windows Firewall before attempting to install KB950759 again
(whether via Windows Update or manually)?
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin LINK
DTS-L LINK
jW1214 wrote:
Whenever Windows Update tries to install KB 950759, it fails and the
message
"Windows Modules Installer Stoppped Working" pops up. OS is Windows
Vista
Business. I tried downloading the update manually and installing it, but
that did not work either.
I upgraded to IE 7 after purchasing the unit last fall.
|
|
| |
| | | PA Bear [MS MVP] | |
| | Posted: Mon Jun 23, 2008 4:17 pm Post subject: Re: Security Update for IE7 Vista KB950759 fails to install | |
| | | |
Open a free support incident, jw.
jW1214 wrote:
| Quote: | Yes I did.
jw1214
"PA Bear [MS MVP]" wrote:
Before attempting to install KB950759, did you?...
1. Disable your anti-virus application, all Norton Add-ons (if any),
any
real-time protection provided by an anti-spyware application (except
for
Windows Defender; includes Spybot Tea Timer, SpySweeper Guards, AVG AS
guard.exe, etc.), disable any third-party firewall AND THEN enable the
Windows Firewall.
Repost:
For home users, no-charge support is available by calling 1-866-PCSAFETY
in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated
with
security updates. When you call, clearly state that your problem is
related
to a Security Update and cite the update's KB number (e.g., KB950759).
LOOK! => If your problem relates to a Cumulative Security Update for IE,
call the above number and ask to be transferred to the Consumer IE7
queue
(which is 47830).
--
~PA Bear
jW1214 wrote:
That particular update is not included among the installed updates are
(in
the location you noted). I double checked that.
When I try to install it through Windows Update, WU downloads the
update,
and installs it 95% before stopping (Windows Update thinks it is still
installing; I have left this go overnight before without any progress).
This
has not happened with any other update.
"PA Bear [MS MVP]" wrote:
Error message after you install a Windows Internet Explorer 7 update
from
Windows Update or from Microsoft Update: "Webpage cannot be displayed":
LINK
If tweaking your third-party firewall's settings don't help, try the
following:
1. Disable your anti-virus application, all Norton Add-ons (if any),
any
real-time protection provided by an anti-spyware application (except
for
Windows Defender; includes Spybot Tea Timer, SpySweeper Guards, AVG AS
guard.exe, etc.), disable any third-party firewall AND THEN enable the
Windows Firewall.
NB: You're "working without a net" now: Don't to ANYTHING else online
(e.g., browsing; reading email; chatting) except #4 below until your
anti-virus application has been re-enabled! If you're running ZA Free
firewall, you may need to uninstall it instead of disabling it.
2. Uninstall "Security Update for Windows Internet Explorer 7
(KB950579)"
via Installed Programs (make sure Show Updates box is checked at top
right)
and reboot.
3. Re-do #1 above.
4. Run Windows Update manually and install any Critical Updates
offered.
If a Root Certificates update is listed in the Optional Updates
category,
install it to take full advantage of IE7's enhanced security.
5. Reboot > Make sure everything in #1 above is enabled again and, if
applicable, disable the Windows Firewall and enable (or reinstall) your
third-party firewall.
=====================================
For home users, no-charge support is available by calling
1-866-PCSAFETY
in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated
with
security updates. When you call, clearly state that your problem is
related to a Security Update and cite the update's KB number (e.g.,
KB950759).
LOOK! => If your problem relates to a Cumulative Security Update for
IE,
call the above number and ask to be transferred to the Consumer IE7
queue
(which is 47830).
For more information about how to contact your local Microsoft
subsidiary
for security update support issues, visit the International Support Web
site: LINK
For enterprise customers, support for security updates is available
through
your usual support contacts.
Start a free Windows Update support incident request:
LINK
Support for Windows Update:
LINK
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin LINK
DTS-L LINK
jW1214 wrote:
Spologies for the misinformation regarding IE7.
I am running Vista. SP1 has not shown up in Windows Update yet.
I am running Symantec AntiVirus 10.2.0.276, It has allowed all of the
other
updates to be downloaded and installed. I just tried disabling it, but
the
same error message popped up.
-jw1214
"PA Bear [MS MVP]" wrote:
I upgraded to IE 7 after purchasing the unit last fall.
You may have /updated/ IE7 by installing any number of security
updates
but
you did not upgrade to IE7 in Vista as it's included in Vista.
Are you currently running Vista or Vista SP1?
What anti-virus application or security suite is installed? What
anti-spyware applications (other than Defender)? What third-party
firewall
(if any)? Have you tried disabling all of these application AND THEN
enabling the Windows Firewall before attempting to install KB950759
again
(whether via Windows Update or manually)?
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin LINK
DTS-L LINK
jW1214 wrote:
Whenever Windows Update tries to install KB 950759, it fails and the
message
"Windows Modules Installer Stoppped Working" pops up. OS is Windows
Vista
Business. I tried downloading the update manually and installing it,
but
that did not work either.
I upgraded to IE 7 after purchasing the unit last fall. |
|
| |
| | | Casey | |
| | Posted: Thu Jun 26, 2008 3:43 am Post subject: RE: Security Update for IE7 Vista KB950759 fails to install | |
I cannot download KB950759 and I have IE 7. My OS is Windows XP-2 Home
Edition. Is this download for Vista only?
"jW1214" wrote:
| Quote: | Whenever Windows Update tries to install KB 950759, it fails and the message
"Windows Modules Installer Stoppped Working" pops up. OS is Windows Vista
Business. I tried downloading the update manually and installing it, but that
did not work either.
I upgraded to IE 7 after purchasing the unit last fall. |
|
| |
| | | PA Bear [MS MVP] | |
| | Posted: Thu Jun 26, 2008 12:11 pm Post subject: Re: Security Update for IE7 Vista KB950759 fails to install | |
| | | |
No.
Are you attempting to install KB950759 via Automatic Updates, Windows Update
website, or manually?
Start a free Windows Update support incident request:
LINK
Support for Windows Update:
LINK
For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates. When you call, clearly state that your problem is related
to a Security Update and cite the update's KB number (e.g., KB950759).
LOOK! => If your problem relates to a Cumulative Security Update for IE,
call the above number and ask to be transferred to the Consumer IE7 queue
(which is 47830).
For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
site: LINK
For enterprise customers, support for security updates is available through
your usual support contacts.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.net
Casey wrote:
| Quote: | I cannot download KB950759 and I have IE 7. My OS is Windows XP-2 Home
Edition. Is this download for Vista only?
"jW1214" wrote:
Whenever Windows Update tries to install KB 950759, it fails and the
message "Windows Modules Installer Stoppped Working" pops up. OS is
Windows Vista Business. I tried downloading the update manually and
installing it, but that did not work either.
I upgraded to IE 7 after purchasing the unit last fall. |
|
| |
| | | Casey | |
| | Posted: Fri Jun 27, 2008 1:42 am Post subject: Re: Security Update for IE7 Vista KB950759 fails to install | |
| | | |
Manually. The Automatic Update attempt had failed. Question: Do I really need
this?
Is it for Vista only
- Casey
"PA Bear [MS MVP]" wrote:
| Quote: | No.
Are you attempting to install KB950759 via Automatic Updates, Windows Update
website, or manually?
Start a free Windows Update support incident request:
LINK
Support for Windows Update:
LINK
For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates. When you call, clearly state that your problem is related
to a Security Update and cite the update's KB number (e.g., KB950759).
LOOK! => If your problem relates to a Cumulative Security Update for IE,
call the above number and ask to be transferred to the Consumer IE7 queue
(which is 47830).
For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
site: LINK
For enterprise customers, support for security updates is available through
your usual support contacts.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.net
Casey wrote:
I cannot download KB950759 and I have IE 7. My OS is Windows XP-2 Home
Edition. Is this download for Vista only?
"jW1214" wrote:
Whenever Windows Update tries to install KB 950759, it fails and the
message "Windows Modules Installer Stoppped Working" pops up. OS is
Windows Vista Business. I tried downloading the update manually and
installing it, but that did not work either.
I upgraded to IE 7 after purchasing the unit last fall.
|
|
| |
| | | PA Bear [MS MVP] | |
| | Posted: Fri Jun 27, 2008 4:05 am Post subject: Re: Security Update for IE7 Vista KB950759 fails to install | |
| | | |
No, KB950759 is not just for Vista.
Tip: Temporarily disable real-time protection by your anti-virus and/or
anti-spyware applications (e.g., CounterSpy, Spysweeper, Spybot Tea Timer,
AVG Anti-Spyware) and/or any third-party firewall (e.g., ZA) before
attempting to install the update(s). If you disable the third-party
firewall, make certain that you enable the Windows Firewall!
=====================
How to troubleshoot Windows Update, Microsoft Update, and Windows Server
Update Services installation issues:
LINK
1. See the "Need more help? Tell us what problem you are having" section of
LINK
2. You cannot install some updates or programs
LINK
3a. Check your WindowsUpdate.log (%windir%\WindowsUpdate.log) for errors
associated with the download/install.
How to read the WindowsUpdate.log file
LINK
3b. Compare errors to those listed here:
LINK
and/or go to LINK > click on Help and Support
link in left pane > Solve problems on your own.
....or see the support information I posted in my earlier reply.
--
~PA Bear
Casey wrote:
| Quote: | Manually. The Automatic Update attempt had failed. Question: Do I really
need this?
Is it for Vista only
- Casey
"PA Bear [MS MVP]" wrote:
No.
Are you attempting to install KB950759 via Automatic Updates, Windows
Update website, or manually?
Start a free Windows Update support incident request:
LINK
Support for Windows Update:
LINK
For home users, no-charge support is available by calling 1-866-PCSAFETY
in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated
with
security updates. When you call, clearly state that your problem is
related to a Security Update and cite the update's KB number (e.g.,
KB950759).
LOOK! => If your problem relates to a Cumulative Security Update for IE,
call the above number and ask to be transferred to the Consumer IE7 queue
(which is 47830).
For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
site: LINK
For enterprise customers, support for security updates is available
through
your usual support contacts.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.net
Casey wrote:
I cannot download KB950759 and I have IE 7. My OS is Windows XP-2 Home
Edition. Is this download for Vista only?
snip |
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