|  | Error number: 0x80096001 | | |
| | | Lawrie |  |
|  Posted: Sat Sep 06, 2008 8:04 pm Post subject: Error number: 0x80096001 |  |
| |  | |
Hi Folks!
XP Home SP3
IE7
WU stopped working for me some weeks ago. It starts to scan for updates and
then give me:
The website has encountered a problem and cannot display the page you are
trying to view. The options provided below might help you solve the problem.
[Error number: 0x80096001]
I tried everything I could find in the KB and Google.
Here are the relevant lines from the bottom of my WindowsUpdate.log:
2008-09-06 22:55:48:781 2968 1a0 Setup *********** Setup: Checking whether
self-update is required ***********
2008-09-06 22:55:48:781 2968 1a0 Setup * Inf file:
C:\WINDOWS\SoftwareDistribution\WebSetup\wsus3setup.inf
2008-09-06 22:55:48:781 2968 1a0 Setup Update NOT required for
C:\WINDOWS\system32\cdm.dll: target version = 7.2.6001.784, required version
= 7.2.6001.784
2008-09-06 22:55:48:796 2968 1a0 Setup Update NOT required for
C:\WINDOWS\system32\wuapi.dll: target version = 7.2.6001.784, required
version = 7.2.6001.784
2008-09-06 22:55:48:796 2968 1a0 Setup Update NOT required for
C:\WINDOWS\system32\wuapi.dll.mui: target version = 7.2.6001.784, required
version = 7.2.6001.784
2008-09-06 22:55:48:796 2968 1a0 Setup Update NOT required for
C:\WINDOWS\system32\wuauclt.exe: target version = 7.2.6001.784, required
version = 7.2.6001.784
2008-09-06 22:55:48:796 2968 1a0 Setup Update NOT required for
C:\WINDOWS\system32\wuaucpl.cpl: target version = 7.2.6001.784, required
version = 7.2.6001.784
2008-09-06 22:55:48:796 2968 1a0 Setup Update NOT required for
C:\WINDOWS\system32\wuaucpl.cpl.mui: target version = 7.2.6001.784, required
version = 7.2.6001.784
2008-09-06 22:55:48:796 2968 1a0 Setup Update NOT required for
C:\WINDOWS\system32\wuaueng.dll: target version = 7.2.6001.784, required
version = 7.2.6001.784
2008-09-06 22:55:48:796 2968 1a0 Setup Update NOT required for
C:\WINDOWS\system32\wuaueng.dll.mui: target version = 7.2.6001.784, required
version = 7.2.6001.784
2008-09-06 22:55:48:796 2968 1a0 Setup Update NOT required for
C:\WINDOWS\system32\wucltui.dll: target version = 7.2.6001.784, required
version = 7.2.6001.784
2008-09-06 22:55:48:796 2968 1a0 Setup Update NOT required for
C:\WINDOWS\system32\wucltui.dll.mui: target version = 7.2.6001.784, required
version = 7.2.6001.784
2008-09-06 22:55:48:796 2968 1a0 Setup Update NOT required for
C:\WINDOWS\system32\wups.dll: target version = 7.2.6001.784, required
version = 7.2.6001.784
2008-09-06 22:55:48:796 2968 1a0 Setup Update NOT required for
C:\WINDOWS\system32\wups2.dll: target version = 7.2.6001.784, required
version = 7.2.6001.784
2008-09-06 22:55:48:796 2968 1a0 Setup * IsUpdateRequired = No
2008-09-06 22:55:50:968 2968 1a0 COMAPI ----------- COMAPI:
IUpdateServiceManager::AddService -----------
2008-09-06 22:55:50:968 2968 1a0 COMAPI - ServiceId =
{7971f918-a847-4430-9279-4a52d1efe18d}
2008-09-06 22:55:50:968 2968 1a0 COMAPI - AuthorizationCabPath =
C:\WINDOWS\SoftwareDistribution\AuthCabs\muauth.cab
2008-09-06 22:55:51:031 1404 10c Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\AuthCabs\Downloaded\7971f918-a847-4430-9279-4a52d1efe18d.auth.cab.temp\muauth.cab:
2008-09-06 22:55:51:125 1404 10c Misc WARNING: Error: 0x80096001 when
verifying trust for
C:\WINDOWS\SoftwareDistribution\AuthCabs\Downloaded\7971f918-a847-4430-9279-4a52d1efe18d.auth.cab.temp\muauth.cab
2008-09-06 22:55:51:125 1404 10c Misc WARNING: Digital Signatures on file
C:\WINDOWS\SoftwareDistribution\AuthCabs\Downloaded\7971f918-a847-4430-9279-4a52d1efe18d.auth.cab.temp\muauth.cab
are not trusted: Error 0x80096001
2008-09-06 22:55:51:140 1404 10c Agent WARNING: WU client fails
CClientCallRecorder::AddService with error 0x80096001
2008-09-06 22:55:51:140 2968 1a0 COMAPI WARNING: ISusInternal::AddService
failed, hr=80096001
2008-09-06 22:55:51:140 2968 1a0 COMAPI - Exit code = 0x80096001
I have no hair left now so please help me! |
| |
| | | PA Bear [MS MVP] | |
| | Posted: Sat Sep 06, 2008 10:06 pm Post subject: Re: Error number: 0x80096001 | |
| | | |
1. See this KB article:
You cannot install some updates or programs:
LINK
2. Judging by the ever-increasing number of posts here in the past few
months that are similar to yours, the behavior may be due to a
Vundo-ZLOB-SDBot infection, all protected by a rootkit infection.
Unexplained computer behavior may be caused by deceptive software
LINK
Run a thorough check for hijackware, including posting your hijackthis log
to an appropriate forum.
Checking for/Help with Hijackware
LINK
LINK
LINK
LINK
LINK
LINK
LINK
LINK
LINK
LINK
When all else fails, HijackThis v2.0.2
(http://aumha.org/downloads/hijackthis.exe) is the preferred tool to use (in
conjuction with some other utilities). HijackThis will NOT fix anything on
its own, but it will help you to both identify and remove any
hijackware/spyware with assistance from an expert. **Post your log to
LINK
LINK
LINK or other appropriate forums for review
by an expert in such matters, not here.**
If the procedures look too complex - and there is no shame in admitting this
isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA) computer repair shop.
==========================================
Start a free Windows Update support incident request:
LINK
Support for Windows Update:
LINK
For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin LINK
DTS-L LINK
Lawrie wrote:
| Quote: | Hi Folks!
XP Home SP3
IE7
WU stopped working for me some weeks ago. It starts to scan for updates
and
then give me:
The website has encountered a problem and cannot display the page you are
trying to view. The options provided below might help you solve the
problem.
[Error number: 0x80096001]
I tried everything I could find in the KB and Google.
Here are the relevant lines from the bottom of my WindowsUpdate.log:
snip
2008-09-06 22:55:51:140 1404 10c Agent WARNING: WU client fails
CClientCallRecorder::AddService with error 0x80096001
2008-09-06 22:55:51:140 2968 1a0 COMAPI WARNING: ISusInternal::AddService
failed, hr=80096001
2008-09-06 22:55:51:140 2968 1a0 COMAPI - Exit code = 0x80096001
I have no hair left now so please help me! |
|
| |
| | | Lawrie | |
| | Posted: Sun Sep 07, 2008 5:06 pm Post subject: Re: Error number: 0x80096001 - Solved! | |
| | | |
I'd already worked through everything in the first link twice (all except
for the rebuild option!) and validated everything in my HijackThis log. The
only symptom I was seeing was the WU failure I mentioned below- no sign of
any other undesirable behaviour.
However, your mention of an infection did prompt me to run a Spybot S&D
scan. About 30 seconds in it started to complain that it couldn't access
various files because they were "corrupted". I aborted the scan and went
straight to CHKDSK. That found/fixed a few errors and after the reboot WU
was working again!!
Thanks for tipping me in the right direction!
"PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
news:u0i3p8HEJHA.952@TK2MSFTNGP03.phx.gbl...
| Quote: | 1. See this KB article:
You cannot install some updates or programs:
LINK
2. Judging by the ever-increasing number of posts here in the past few
months that are similar to yours, the behavior may be due to a
Vundo-ZLOB-SDBot infection, all protected by a rootkit infection.
Unexplained computer behavior may be caused by deceptive software
LINK
Run a thorough check for hijackware, including posting your hijackthis log
to an appropriate forum.
Checking for/Help with Hijackware
LINK
LINK
LINK
LINK
LINK
LINK
LINK
LINK
LINK
LINK
When all else fails, HijackThis v2.0.2
(http://aumha.org/downloads/hijackthis.exe) is the preferred tool to use
(in conjuction with some other utilities). HijackThis will NOT fix
anything on its own, but it will help you to both identify and remove any
hijackware/spyware with assistance from an expert. **Post your log to
LINK
LINK
LINK or other appropriate forums for review
by an expert in such matters, not here.**
If the procedures look too complex - and there is no shame in admitting
this
isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA) computer repair shop.
==========================================
Start a free Windows Update support incident request:
LINK
Support for Windows Update:
LINK
For home users, no-charge support is available by calling 1-866-PCSAFETY
in the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin LINK
DTS-L LINK
Lawrie wrote:
Hi Folks!
XP Home SP3
IE7
WU stopped working for me some weeks ago. It starts to scan for updates
and
then give me:
The website has encountered a problem and cannot display the page you are
trying to view. The options provided below might help you solve the
problem.
[Error number: 0x80096001]
I tried everything I could find in the KB and Google.
Here are the relevant lines from the bottom of my WindowsUpdate.log:
snip
2008-09-06 22:55:51:140 1404 10c Agent WARNING: WU client fails
CClientCallRecorder::AddService with error 0x80096001
2008-09-06 22:55:51:140 2968 1a0 COMAPI WARNING: ISusInternal::AddService
failed, hr=80096001
2008-09-06 22:55:51:140 2968 1a0 COMAPI - Exit code = 0x80096001
I have no hair left now so please help me!
|
|
| |
| | | PA Bear [MS MVP] | |
| | Posted: Sun Sep 07, 2008 5:25 pm Post subject: Re: Error number: 0x80096001 - Solved! | |
| | | |
You're welcome & thanks for your feedback.
Lawrie wrote:
| Quote: | I'd already worked through everything in the first link twice (all except
for the rebuild option!) and validated everything in my HijackThis log.
The
only symptom I was seeing was the WU failure I mentioned below- no sign of
any other undesirable behaviour.
However, your mention of an infection did prompt me to run a Spybot S&D
scan. About 30 seconds in it started to complain that it couldn't access
various files because they were "corrupted". I aborted the scan and went
straight to CHKDSK. That found/fixed a few errors and after the reboot WU
was working again!!
Thanks for tipping me in the right direction!
"PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
news:u0i3p8HEJHA.952@TK2MSFTNGP03.phx.gbl...
1. See this KB article:
You cannot install some updates or programs:
LINK
2. Judging by the ever-increasing number of posts here in the past few
months that are similar to yours, the behavior may be due to a
Vundo-ZLOB-SDBot infection, all protected by a rootkit infection.
Unexplained computer behavior may be caused by deceptive software
LINK
Run a thorough check for hijackware, including posting your hijackthis
log
to an appropriate forum.
Checking for/Help with Hijackware
LINK
LINK
LINK
LINK
LINK
LINK
LINK
LINK
LINK
LINK
When all else fails, HijackThis v2.0.2
(http://aumha.org/downloads/hijackthis.exe) is the preferred tool to use
(in conjuction with some other utilities). HijackThis will NOT fix
anything on its own, but it will help you to both identify and remove any
hijackware/spyware with assistance from an expert. **Post your log to
LINK
LINK
LINK or other appropriate forums for
review
by an expert in such matters, not here.**
If the procedures look too complex - and there is no shame in admitting
this
isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA) computer repair shop.
==========================================
Start a free Windows Update support incident request:
LINK
Support for Windows Update:
LINK
For home users, no-charge support is available by calling 1-866-PCSAFETY
in the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated
with
security updates.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin LINK
DTS-L LINK
Lawrie wrote:
Hi Folks!
XP Home SP3
IE7
WU stopped working for me some weeks ago. It starts to scan for updates
and
then give me:
The website has encountered a problem and cannot display the page you
are
trying to view. The options provided below might help you solve the
problem.
[Error number: 0x80096001]
I tried everything I could find in the KB and Google.
Here are the relevant lines from the bottom of my WindowsUpdate.log:
snip> 2008-09-06 22:55:51:140 1404 10c Agent WARNING: WU client fails
CClientCallRecorder::AddService with error 0x80096001
2008-09-06 22:55:51:140 2968 1a0 COMAPI WARNING:
ISusInternal::AddService
failed, hr=80096001
2008-09-06 22:55:51:140 2968 1a0 COMAPI - Exit code = 0x80096001
I have no hair left now so please help me! |
|
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