|  | Cannot update Vista | | |
| | | Heather |  |
|  Posted: Fri Sep 26, 2008 5:42 pm Post subject: Cannot update Vista |  |
when I try to do an update it open for a flash then vanishes. I had Norton
360 on the computer (came with it) and uninstalled it (another problem
because I cannot install my new Norton Internet security 2008). I really
want to update Vista but have no idea how. Currently have Zone Alarm basic
but the problem is the same before and after Zone installed. Any ideas? I
am a novice user. |
| |
| | | PA Bear [MS MVP] | |
| | Posted: Fri Sep 26, 2008 5:52 pm Post subject: Re: Cannot update Vista | |
1. Download this tool, saving it to your desktop:
LINK
2. Right-click on the saved file and select "Run as Administrator"
3. Reboot.
4. Does the update problem persist?
5. What anti-virus application is installed now?
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin LINK
DTS-L LINK
Heather wrote:
| Quote: | when I try to do an update it open for a flash then vanishes. I had
Norton
360 on the computer (came with it) and uninstalled it (another problem
because I cannot install my new Norton Internet security 2008). I really
want to update Vista but have no idea how. Currently have Zone Alarm
basic
but the problem is the same before and after Zone installed. Any ideas?
I
am a novice user. |
|
| |
| | | Heather | |
| | Posted: Fri Sep 26, 2008 6:26 pm Post subject: Re: Cannot update Vista | |
| |  | |
Thanks, I just ran that and I still cannot open windows update. I don't have
an anti-virus on at the moment as I was hoping the updated Vista might help
with getting Norton back on. Perhaps now the Norton Internet Security 2008
will work (Do you think I need to uninstall Zone Alarm before I try to
intsall Norton?)
Any other ideas on Updaate? Wen I look at properties on update under
shortct under "advanced" the box "run it a seperate memory space" is ticked.
It cannot be unticked. Is this anything?
"PA Bear [MS MVP]" wrote:
| Quote: | 1. Download this tool, saving it to your desktop:
LINK
2. Right-click on the saved file and select "Run as Administrator"
3. Reboot.
4. Does the update problem persist?
5. What anti-virus application is installed now?
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin LINK
DTS-L LINK
Heather wrote:
when I try to do an update it open for a flash then vanishes. I had
Norton
360 on the computer (came with it) and uninstalled it (another problem
because I cannot install my new Norton Internet security 2008). I really
want to update Vista but have no idea how. Currently have Zone Alarm
basic
but the problem is the same before and after Zone installed. Any ideas?
I
am a novice user.
|
|
| |
| | | PA Bear [MS MVP] | |
| | Posted: Fri Sep 26, 2008 10:43 pm Post subject: Re: Cannot update Vista | |
| | | |
How long have you been running without an anti-virus application installed?
I would NOT attempt to reinstall NIS 2008 at this juncture. If and when you
choose to do so, NIS 2008 includes its own firewall and should automatically
disable the Windows Firewall when it's installed.
Heather wrote:
| Quote: | Thanks, I just ran that and I still cannot open windows update. I don't
have an anti-virus on at the moment as I was hoping the updated Vista
might
help with getting Norton back on. Perhaps now the Norton Internet
Security
2008 will work (Do you think I need to uninstall Zone Alarm before I try
to
intsall Norton?)
Any other ideas on Updaate? Wen I look at properties on update under
shortct under "advanced" the box "run it a seperate memory space" is
ticked.
It cannot be unticked. Is this anything?
"PA Bear [MS MVP]" wrote:
1. Download this tool, saving it to your desktop:
LINK
2. Right-click on the saved file and select "Run as Administrator"
3. Reboot.
4. Does the update problem persist?
5. What anti-virus application is installed now?
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin LINK
DTS-L LINK
Heather wrote:
when I try to do an update it open for a flash then vanishes. I had
Norton
360 on the computer (came with it) and uninstalled it (another problem
because I cannot install my new Norton Internet security 2008). I
really
want to update Vista but have no idea how. Currently have Zone Alarm
basic
but the problem is the same before and after Zone installed. Any ideas?
I
am a novice user. |
|
| |
| | | PA Bear [MS MVP] | |
| | Posted: Sat Sep 27, 2008 5:08 pm Post subject: Re: Cannot update Vista | |
| | | |
[Personally, I wouldn't install a Norton application on any machine, let
alone Vista.]
There's a very strong possibility that you have a Vundo infection, which is
usually accompanied by ZLOB and/or SDBot infections, all of which are
protected by a rootkit.
Run a thorough check for hijackware, including posting your hijackthis log
to an appropriate forum.
Checking for/Help with Hijackware
LINK
LINK
LINK
LINK
LINK
LINK
LINK
LINK
LINK
LINK
When all else fails, HijackThis v2.0.2
(http://aumha.org/downloads/hijackthis.exe) is the preferred tool to use (in
conjuction with some other utilities). HijackThis will NOT fix anything on
its own, but it will help you to both identify and remove any
hijackware/spyware with assistance from an expert. **Post your log to
LINK
LINK
LINK or another appropriate forum for review
by an expert in such matters, not here.**
If the procedures look too complex - and there is no shame in admitting this
isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA) computer repair shop.
==========================================
Start a free Windows Update support incident request:
LINK
Support for Windows Update:
LINK
For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin LINK
DTS-L LINK
Heather wrote:
| Quote: | Just 1 day. Also, I just ran McAfee from their web site and no problems
were detected. I'm sure not sure I like this Vista.
"PA Bear [MS MVP]" wrote:
How long have you been running without an anti-virus application
installed?
I would NOT attempt to reinstall NIS 2008 at this juncture. If and when
you choose to do so, NIS 2008 includes its own firewall and should
automatically disable the Windows Firewall when it's installed.
Heather wrote:
Thanks, I just ran that and I still cannot open windows update. I don't
have an anti-virus on at the moment as I was hoping the updated Vista
might
help with getting Norton back on. Perhaps now the Norton Internet
Security
2008 will work (Do you think I need to uninstall Zone Alarm before I try
to
intsall Norton?)
Any other ideas on Updaate? Wen I look at properties on update under
shortct under "advanced" the box "run it a seperate memory space" is
ticked.
It cannot be unticked. Is this anything?
"PA Bear [MS MVP]" wrote:
1. Download this tool, saving it to your desktop:
LINK
2. Right-click on the saved file and select "Run as Administrator"
3. Reboot.
4. Does the update problem persist?
5. What anti-virus application is installed now?
Heather wrote:
when I try to do an update it open for a flash then vanishes. I had
Norton
360 on the computer (came with it) and uninstalled it (another problem
because I cannot install my new Norton Internet security 2008). I
really
want to update Vista but have no idea how. Currently have Zone Alarm
basic
but the problem is the same before and after Zone installed. Any
ideas?
I
am a novice user. |
|
| |
| | | Heather | |
| | Posted: Sun Oct 05, 2008 1:40 am Post subject: Re: Cannot update Vista | |
| | | |
Thanks for the info. Why would you not use Norton and what do you suggest I
use?
"PA Bear [MS MVP]" wrote:
| Quote: | [Personally, I wouldn't install a Norton application on any machine, let
alone Vista.]
There's a very strong possibility that you have a Vundo infection, which is
usually accompanied by ZLOB and/or SDBot infections, all of which are
protected by a rootkit.
Run a thorough check for hijackware, including posting your hijackthis log
to an appropriate forum.
Checking for/Help with Hijackware
LINK
LINK
LINK
LINK
LINK
LINK
LINK
LINK
LINK
LINK
When all else fails, HijackThis v2.0.2
(http://aumha.org/downloads/hijackthis.exe) is the preferred tool to use (in
conjuction with some other utilities). HijackThis will NOT fix anything on
its own, but it will help you to both identify and remove any
hijackware/spyware with assistance from an expert. **Post your log to
LINK
LINK
LINK or another appropriate forum for review
by an expert in such matters, not here.**
If the procedures look too complex - and there is no shame in admitting this
isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA) computer repair shop.
==========================================
Start a free Windows Update support incident request:
LINK
Support for Windows Update:
LINK
For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin LINK
DTS-L LINK
Heather wrote:
Just 1 day. Also, I just ran McAfee from their web site and no problems
were detected. I'm sure not sure I like this Vista.
"PA Bear [MS MVP]" wrote:
How long have you been running without an anti-virus application
installed?
I would NOT attempt to reinstall NIS 2008 at this juncture. If and when
you choose to do so, NIS 2008 includes its own firewall and should
automatically disable the Windows Firewall when it's installed.
Heather wrote:
Thanks, I just ran that and I still cannot open windows update. I don't
have an anti-virus on at the moment as I was hoping the updated Vista
might
help with getting Norton back on. Perhaps now the Norton Internet
Security
2008 will work (Do you think I need to uninstall Zone Alarm before I try
to
intsall Norton?)
Any other ideas on Updaate? Wen I look at properties on update under
shortct under "advanced" the box "run it a seperate memory space" is
ticked.
It cannot be unticked. Is this anything?
"PA Bear [MS MVP]" wrote:
1. Download this tool, saving it to your desktop:
LINK
2. Right-click on the saved file and select "Run as Administrator"
3. Reboot.
4. Does the update problem persist?
5. What anti-virus application is installed now?
Heather wrote:
when I try to do an update it open for a flash then vanishes. I had
Norton
360 on the computer (came with it) and uninstalled it (another problem
because I cannot install my new Norton Internet security 2008). I
really
want to update Vista but have no idea how. Currently have Zone Alarm
basic
but the problem is the same before and after Zone installed. Any
ideas?
I
am a novice user.
|
|
| |
|
|
