|  | Cannot update Vista | | |
| | | Eevaluator |  |
|  Posted: Tue Aug 12, 2008 6:31 pm Post subject: Cannot update Vista |  |
I cannot update Windows Vista. I currently have 18 updates that have been
downloaded but will not install. They date from April 8 through August 12.
I am using the Home Premium edition.
Today, when I tried to update MS Office 2003 and Vista from the Windows
Update site, all the Office updates installed successfully. None of the new
Vista updates would install with the group. I also tried installing a single
Vista update without success. The error code is 80071A30. |
| |
| | | Maurice N ~ MVP | |
| | Posted: Tue Aug 12, 2008 7:22 pm Post subject: Re: Cannot update Vista | |
Have a look at the Windows and Microsoft Update problem Solver
LINK
If you have not done so, get Vista's Service Pack 1 first (by itself).
Make very sure to disable antivirus and or anti-malware program before
applying a service pack !!
Re-enable when finsihed.
--
Maurice N
MS-MVP
--
"Eevaluator" <Eevaluator@discussions.microsoft.com> wrote in message
news:EC018B04-2D4E-4040-B084-439606084531@microsoft.com...
| Quote: | I cannot update Windows Vista. I currently have 18 updates that have been
downloaded but will not install. They date from April 8 through August
12.
I am using the Home Premium edition.
Today, when I tried to update MS Office 2003 and Vista from the Windows
Update site, all the Office updates installed successfully. None of the
new
Vista updates would install with the group. I also tried installing a
single
Vista update without success. The error code is 80071A30. |
|
| |
| | | Eevaluator | |
| | Posted: Tue Aug 12, 2008 10:21 pm Post subject: Re: Cannot update Vista | |
| |  | |
Thank you for the quick response.
I have service pack 1 installed.
Per your recommendation, I went to the problem solver website and tried to
follow the instructions.
First, I used the software available through the site to rebuild the Windows
update service and rebooted. This worked fine. When I went to the Windows
Update site, it reported I had neither checked nor installed updates prior to
this visit.
Second, I reviewed the instructions updating Windows Scripting Host to
version 5.7. It appears to be applicable only to Windows XP. I ignored this
step.
Third (last), I attempted to update the Windows Installer to version 4.5.
The installation failed.
When I ran Windows Update, it identified 18 updates I was missing. (It
appeared to be the same 18 I was missing at the start.) When I tried to
download and install the 18 Vista updates, installation failed.
"Maurice N ~ MVP" wrote:
| Quote: | Have a look at the Windows and Microsoft Update problem Solver
LINK
If you have not done so, get Vista's Service Pack 1 first (by itself).
Make very sure to disable antivirus and or anti-malware program before
applying a service pack !!
Re-enable when finsihed.
--
Maurice N
MS-MVP
--
"Eevaluator" <Eevaluator@discussions.microsoft.com> wrote in message
news:EC018B04-2D4E-4040-B084-439606084531@microsoft.com...
I cannot update Windows Vista. I currently have 18 updates that have been
downloaded but will not install. They date from April 8 through August
12.
I am using the Home Premium edition.
Today, when I tried to update MS Office 2003 and Vista from the Windows
Update site, all the Office updates installed successfully. None of the
new
Vista updates would install with the group. I also tried installing a
single
Vista update without success. The error code is 80071A30.
|
|
| |
| | | PA Bear [MS MVP] | |
| | Posted: Wed Aug 13, 2008 4:46 am Post subject: Re: Cannot update Vista | |
| | | |
Start a free Windows Update support incident request:
LINK
Support for Windows Update:
LINK
For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates. When you call, clearly state that your problem is related
to a Security Update and cite the update's KB number (e.g., KB123456).
If your problem relates to a Cumulative Security Update for IE, call the
above number and ask to be transferred to the Consumer IE7 queue (which is
47830).
For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
site: LINK
For enterprise customers, support for security updates is available through
your usual support contacts.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.net
Eevaluator wrote:
| Quote: | I cannot update Windows Vista. I currently have 18 updates that have been
downloaded but will not install. They date from April 8 through August
12.
I am using the Home Premium edition.
Today, when I tried to update MS Office 2003 and Vista from the Windows
Update site, all the Office updates installed successfully. None of the
new
Vista updates would install with the group. I also tried installing a
single Vista update without success. The error code is 80071A30. |
|
| |
| | | Eevaluator | |
| | Posted: Wed Aug 13, 2008 5:36 pm Post subject: Re: Cannot update Vista | |
| | | |
Thank you for the rapid response and advice. I will implement as you suggest
and report back.
For your information, the problem I'm encountering is a general Vista
install failure. Nothing associated with Windows will install. That
includes:
• 6 security updates,
• 3 cumulative security updates (Internet Explorer, ActiveX Killbits, and
Media Center),
• 7 updates for Windows Vista,
• 1 update the junk e-mail filter, and
• Windows Search 4.0
If there is any additional advice you can give me based on this, please let
me know.
"PA Bear [MS MVP]" wrote:
| Quote: | Start a free Windows Update support incident request:
LINK
Support for Windows Update:
LINK
For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates. When you call, clearly state that your problem is related
to a Security Update and cite the update's KB number (e.g., KB123456).
If your problem relates to a Cumulative Security Update for IE, call the
above number and ask to be transferred to the Consumer IE7 queue (which is
47830).
For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
site: LINK
For enterprise customers, support for security updates is available through
your usual support contacts.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.net
Eevaluator wrote:
I cannot update Windows Vista. I currently have 18 updates that have been
downloaded but will not install. They date from April 8 through August
12.
I am using the Home Premium edition.
Today, when I tried to update MS Office 2003 and Vista from the Windows
Update site, all the Office updates installed successfully. None of the
new
Vista updates would install with the group. I also tried installing a
single Vista update without success. The error code is 80071A30.
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